Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we’d love to meet you.
We are looking for a Security Trust & Compliance Analyst to be the person our customers and auditors rely on for accurate answers about how Hi Marley protects their data. You will learn our products and how we run them, answer security questionnaires, RFPs and due-diligence requests from insurance carriers, work with our auditors on SOC 2 and ISO evidence, and help keep our policies in step with what the market expects. This is an individual contributor role, reporting to the Director, Security, for someone who has done this work before and is ready to own a large share of it.
What You’ll Do:
- Product & Operations Knowledge: Learn how Hi Marley builds and ships software, runs AWS infrastructure, implements AI features, and operates its control environment, well enough to explain each accurately to our customers’ security, privacy, and compliance teams. Build working relationships with Product, Engineering, DevOps, and Security so you know whom to ask and notice when an answer has changed.
- Customer Trust & Due Diligence: Own carrier security reviews of Hi Marley, including questionnaires, third-party risk assessments, and follow-up requests, for new deals and renewals. Support Sales on the security sections of RFPs. Keep our answer library accurate and current and bring anything novel, such as new commitments, contract language, or control gaps, to Security and Legal for review.
- AI Governance & AI Due Diligence: Answer carrier questions about how Hi Marley uses AI, including which features rely on it, which third-party providers process data, how models are monitored and changed, and how customer data is handled throughout. Help build and maintain the evidence behind our AI governance program, aligned to ISO/IEC 42001 or the NIST AI RMF.
- Audit Support & Evidence Management: Be the day-to-day contact for our SOC 2 Type II and ISO auditors. Plan evidence requests, collect and organize evidence from control owners, interpret auditor requests and findings for the teams involved, and track remediation to closure.
- Policy & Control Development: Help maintain our information security, privacy, and AI policies so they hold up in SOC 2 examinations and ISO/IEC 42001 audits and match what carriers expect in contracts and questionnaires. Draft practical standards and guidelines, for Security leadership approval, that internal teams can follow day to day. Spot where documented practice and actual practice differ, and work with control owners to close the gap.
What We’re Looking For:
Required skills & experience
- 3–5 years of experience in security compliance, GRC, IT audit, or customer security assurance, ideally at a B2B SaaS company.
- Hands-on experience completing security questionnaires (SIG, CAIQ, and custom customer questionnaires) and the security sections of RFPs.
- Direct experience supporting a SOC 2 Type II examination, including evidence collection and auditor walkthroughs.
- Working knowledge of ISO/IEC 27001 or another management system standard, including how it is structured and audited.
- Enough technical understanding of cloud infrastructure (AWS), identity and access management, encryption, and the software development lifecycle to discuss them with engineers and explain them to non-technical readers.
- Clear, precise writing. You can describe a control in plain language without overstating it.
- Organized and comfortable running many requests against deadlines, working across Sales, Legal, Product, and Engineering.
Nice-to-haves
- Experience in insurance, financial services, or another regulated industry, including familiarity with NY DFS Part 500, the NAIC Insurance Data Security Model Law, or the NAIC Model Bulletin on the use of AI by insurers.
- Exposure to ISO/IEC 42001, the NIST AI Risk Management Framework, or other AI governance frameworks.
- Experience maintaining a risk register or a customer-facing trust center (e.g., Vanta, Drata, SafeBase, Loopio, Conveyor).
- Experience using AI tools to draft, check, and maintain questionnaire responses.
- Familiarity with privacy requirements and data processing agreements (e.g., CCPA/CPRA, PIPEDA).
- Relevant certifications, such as CISA, CISSP, CISM, or CRISC.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of $75,600 – $118,800, depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
- Equity grants for all employees
- A 4% matching 401(k) program
- Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
- Monthly wellness stipend
- Paid parental leave
- A flexible vacation policy - we all work hard and take time when we need it
At Hi Marley, our culture is built on three core values that every employee embodies:
- Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
- Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
- Ubuntu (“I am because we are”) – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.
- A fun, lively startup culture that embraces creativity and innovation
- Core values-based leadership that guides our decision-making and daily interactions
- A culture of engagement, diversity, inclusion, and belonging — everyone’s voice matters
- Flexible, hybrid work environment that values balance and trust
- Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
- Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx
Skills Required
- 3-5 years of experience in security compliance, GRC, IT audit, or customer security assurance, ideally at a B2B SaaS company
- Hands-on experience completing SIG, CAIQ, and custom customer security questionnaires and security sections of RFPs
- Direct experience supporting a SOC 2 Type II examination, including evidence collection and auditor walkthroughs
- Working knowledge of ISO/IEC 27001 or another management system standard, including its structure and audit process
- Technical understanding of cloud infrastructure, AWS, identity and access management, encryption, and the software development lifecycle
- Clear, precise writing and ability to describe controls in plain language without overstating them
- Strong organization and ability to manage multiple requests against deadlines across Sales, Legal, Product, and Engineering
- Experience in insurance, financial services, or another regulated industry
- Familiarity with NY DFS Part 500, the NAIC Insurance Data Security Model Law, or the NAIC Model Bulletin on AI use by insurers
- Exposure to ISO/IEC 42001, the NIST AI Risk Management Framework, or other AI governance frameworks
- Experience maintaining a risk register or customer-facing trust center
- Experience using AI tools to draft, check, and maintain questionnaire responses
- Familiarity with privacy requirements and data processing agreements, including CCPA/CPRA and PIPEDA
- Relevant certification such as CISA, CISSP, CISM, or CRISC
What the Team is Saying
Hi Marley Compensation & Benefits Highlights
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Healthcare Strength — Benefits materials highlight day-one medical, dental, and vision coverage with mental-health support and options like HSA/FSA. Feedback suggests inclusive provisions such as fertility support and gender-affirming care are also offered.
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Retirement Support — A 401(k) match of 100% on the first 4% of compensation is described, with some sources noting immediate vesting. Feedback suggests this straightforward match enhances overall total rewards.
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Parental & Family Support — Paid parental leave is described as generous, with up to 14 weeks at 100% base pay for birth and 6 weeks for adoption, foster, or bonding. Feedback suggests family-building benefits and return-to-work support add meaningful value.
Hi Marley Insights
What We Do
Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley's industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
