Insurance plays an important role in people’s lives, providing protection and peace of mind through life’s adventures and unexpected turns. In the moments that matter, people want to know their insurer is there for them. At Hi Marley, we help insurers deliver on that promise through communication that brings greater clarity and connection to the policyholder experience.
As we continue to grow, we have an exciting opportunity for a technical professional to join our Customer Delivery and Deployment Team as a Sr. Integration Consultant, you will play a key role in delivering seamless, scalable integration experiences for our customers and partners. This individual contributor role owns customer integration execution from onboarding through ongoing optimization.
You will operate with autonomy, lead customer-facing integration conversations, and serve as a consultative technical partner and help establish best practices for the team. Working closely with Customer Success, Product Management, Engineering, and Sales, you will drive successful integration outcomes while proactively identifying opportunities to improve performance, scalability, and customer value. Teamwork and shared enthusiasm are a core part of our culture, which is why this role involves joining us in the Boston office for 3 days each week.
What You’ll Do:
- Own and lead Tier 1 customer integrations, ensuring reliable implementation and long-term integration health.
- Engage directly with customer IT teams to architect, configure, test, and troubleshoot complex, multi-system REST API, webhook, SSO, and SFTP integrations, designing new approaches when established patterns don’t fit.
- Lead customer-facing technical conversations across phone, video, email, and in-person meetings, translating complex technical concepts into clear, actionable guidance for technical and non-technical audiences, including pushing back on unworkable designs and setting clear expectations through escalations.
- Serve as a technical guide for the team, offering design feedback and troubleshooting support.
- Build consultative relationships with customers, anticipating needs and recommending integration optimizations based on desired workflows.
- Collaborate closely with Support, Product, and Engineering to triage and resolve integration issues, recognizing patterns across integrations, recommending improvement, and advocating for customer needs when appropriate.
- Maintain and improve integration documentation, playbooks, and reusable patterns, recommending changes that make Tier 1 delivery more repeatable.
- Participate in QA testing of new integration features to understand functionality and downstream impacts.
- Stay current with emerging technologies, including AI and automation trends, and identify opportunities to improve integration workflows and customer outcomes.
What We’re Looking For:
- 7+ years of related experience, including 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles.
- Strong working knowledge of REST APIs, authentication methods (OAuth, API keys), webhooks, and integration troubleshooting tools (e.g., DataDog).
- Experience leading customer-facing technical conversations independently, including difficult conversations and escalations.
- Experience guiding or mentoring less-experienced teammates on technical work.
- Strong analytical and root-cause troubleshooting capabilities.
- Ability to operate autonomously while collaborating cross-functionally.
- Clear, confident communicator across technical and non-technical audiences.
- Comfort working in a fast-paced, high-growth startup environment.
- Experience in insurance or P&C technology ecosystem preferred.
- Exposure to AI/ML tools and automation technologies a plus.
Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of $109,200 – $171,600, depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It’s most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.
In addition to base pay, we support your wellbeing and growth with:
- Equity grants for all employees
- 401(k) with a 4% employer match
- Medical, dental, vision, disability, and life insurance for employees working 30+ hours per week
- Monthly wellness and annual professional development stipends
- Paid parental leave
- Flexible Time Off to recharge, plus enjoy Wind-down Week, our annual year-end company shutdown
Who We Are:
Three core values guide how we work:
- Max Courage: Dream big, try new ideas, and take measured risks to maximize impact.
- Be Humble: Lead with appreciation, compassion, and openness to learn from anyone, anywhere.
- Ubuntu: Align behind a shared purpose to achieve our fullest potential together.
Life at Hi Marley combines meaningful work with clear expectations. We communicate openly and with care, stay curious, take ownership, and value every perspective. Our flexible, hybrid environment is built on trust, accountability, and mutual support—both at work and when life needs our attention.
Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Skills Required
- 7+ years of related experience
- 4+ years owning enterprise customer integrations end to end in SaaS implementation, API integration, or technical consulting roles
- Strong working knowledge of REST APIs, authentication methods including OAuth and API keys, webhooks, and integration troubleshooting tools such as Datadog
- Experience leading customer-facing technical conversations independently, including difficult conversations and escalations
- Experience guiding or mentoring less-experienced teammates on technical work
- Strong analytical and root-cause troubleshooting capabilities
- Ability to operate autonomously while collaborating cross-functionally
- Clear, confident communication with technical and non-technical audiences
- Comfort working in a fast-paced, high-growth startup environment
- Experience in the insurance or P&C technology ecosystem
- Exposure to AI/ML tools and automation technologies
What the Team is Saying
What We Do
Hi Marley is the Intelligent Communication Platform for P&C Insurance. Founded in 2017 and headquartered in Boston, Hi Marley helps carriers deliver better insurance experiences through communication that is simple, connected, and built for the way P&C teams work. Trusted by more than 130 carriers, including 4 of the top 10, Hi Marley connects carriers and the insurance ecosystem in a single conversation, applying AI responsibly to reduce friction, move work forward, and support policyholders when it matters most
Why Work With Us
Our team is made up of people who care about each other and are passionate about what we do in and outside of work. We promote a culture of continuous learning, always seeking ways to be better for ourselves, our team and our customers. Creativity is encouraged and valued throughout the company and is paramount to our innovation.
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Hi Marley Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We thrive on teamwork and shared enthusiasm, which is why we are in the office for two days each week.
