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The Director of Global Product Management leads a team focusing on product strategy, development, and execution for visual workplace safety products and services, ensuring alignment with market needs and company goals.

Supports strategic product planning and portfolio roadmap execution, including new product development, lifecycle management, customer and market research, competitive analysis, product prioritization, financial performance, and commercialization. Partners with Marketing, Sales, Finance, R&D, customers, executives, and global teams to define product vision, drive innovation, improve profitability, and manage complex portfolio opportunities.

Evaluate and source M&A opportunities, build financial models and valuations, manage due diligence and deal execution, maintain the M&A pipeline, conduct market and competitive research, and support post-merger integration and cross-functional coordination.

Leads advanced technical support by investigating and resolving complex application issues, performing root-cause analysis, escalating problems to Engineering and Quality, and supporting customers and partners. The role maintains case records and knowledge-base content, participates in new product introduction programs, trains and mentors lower-tier support agents, communicates with customers, and provides frontline support during peak periods. The position is based in Fort Mill, South Carolina, includes on-call coverage, and requires up to 15% travel.

Drive revenue growth by developing sales strategies, generating new business, managing key customer relationships, and maintaining account satisfaction. Responsibilities include attending trade shows and seminars, visiting customers, delivering technical product presentations, tracking opportunities in a CRM system, reporting customer and competitive insights, monitoring market trends, and contributing demand forecasts to SIOP. This remote role requires at least 50% travel within the assigned territory.

The Lead Firmware Engineer will design, implement, and test UI for thermal and inkjet printing systems, manage large module development, and collaborate with cross-functional teams.

Lead North America product marketing to drive market-led growth across a multi-product portfolio. Build and execute regional product marketing plans, align sales and pricing, run commercial launches, enable channels, refine buyer journeys, track standards and competitors, and drive revenue, margin, and market share through data-led initiatives and customer advocacy.

Design, develop, and maintain real-time embedded firmware and system-level software for laser marking and engraving controllers. Implement low-level CPU firmware, Embedded Linux kernels, and device drivers; integrate Ethernet-based hardware and industrial protocols (EtherNet/IP, Profinet); support firmware-backed APIs for remote control; collaborate on hardware bring-up and core firmware architecture decisions.

Own and grow a portfolio of high-potential national accounts by building account plans, coordinating multi-site opportunities, aligning channel partners and distributors, and scaling vertical-market commercial models across the Americas to drive pipeline and revenue.

Lead and scale a hybrid technical support and printer repair organization by managing people, writing SOPs, defining KPIs/SLAs, overseeing daily operations, handling critical escalations, building a knowledge base, and driving cross-functional product and engineering improvements.