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Leads data center operations engineering programs, including runbook development, process standardization, change management, documentation governance, and root cause analysis. Partners with reliability, electrical, and mechanical engineering teams to translate technical requirements into scalable operational processes. Manages program metrics, reporting, milestone visibility, accountability, and continuous improvement initiatives across critical infrastructure operations.

Manages technical customer operations for hyperscale data center clients, serving as the primary liaison between customers and internal operations and engineering teams. Coordinates incident resolution, maintenance, capacity planning, change management, performance reporting, documentation, and project initiatives. Ensures SLA alignment, clear technical communication, customer satisfaction, and continuous operational improvement.

Leads technical training strategy, governance, compliance, and effectiveness for data center facility operations across the AMER fleet. Oversees technician qualification programs, LMS governance, emergency preparedness drills, operational audits, incident-based improvements, and continuous improvement initiatives. Builds and leads a technical training team, establishes standards and performance measures, drives corrective actions, and ensures alignment with regulatory and company requirements.

Own and grow CyrusOne’s external content platforms, including YouTube, short-form video, podcasts, and executive channels. Translate complex data center and infrastructure topics into accessible educational storytelling for communities, regulators, policymakers, and industry audiences. Develop editorial strategy, capture field content, manage paid social campaigns, optimize distribution, and partner with executives, subject-matter experts, and creative agencies. The role includes on-site production at data centers, construction sites, and events, with travel up to 25%.

Leads CyrusOne’s external communications strategy across national, industry, local, and community markets. Oversees media and public relations, corporate reputation, crisis and issues communications, executive media engagement, local stakeholder messaging, and external PR agency performance. Advises executives, manages high-profile communications, supports government and community affairs, translates complex infrastructure and policy issues into clear messaging, and coordinates communications for major business developments and potential capital-markets activity.

Leads corporate communications strategy across internal, executive, social media, owned channels, corporate content, and thought leadership. Advises senior executives, develops messaging and communications plans, manages editorial calendars and governance, supports organizational change and major initiatives, oversees social publishing and measurement, and builds scalable processes. Partners with Marketing, HR, Legal, Finance, and External Communications while managing a coordinator, vendors, and communications technology. The role is hybrid in Dallas with some travel.

Leads mechanical engineering for data center operations, including HVAC and cooling system design, infrastructure optimization, capacity planning, energy efficiency, maintenance practices, and project delivery. Provides operational troubleshooting and technical leadership, manages vendors and multidisciplinary teams, ensures regulatory compliance, and supports reliable, sustainable, cost-effective data center infrastructure. Travel up to 25% is required.

Leads CyrusOne’s Commercial Operations function and enterprise Deal Desk. Owns strategy, operating model, pricing governance, transaction workflows, resource planning, performance, risk management, and continuous improvement. Oversees complex customer transactions, including new business, expansions, renewals, and strategic deals. Partners with Sales, Finance, Legal, Investments, Operations, Construction, Billing, and Asset Management to evaluate deal economics, operational feasibility, approvals, and customer commitments. Builds scalable processes, reporting, governance standards, and leadership capability.

Represents CyrusOne within an assigned community by building stakeholder relationships, coordinating outreach events, addressing community concerns, supporting charitable and investment initiatives, monitoring sentiment, and escalating emerging issues. The role maintains stakeholder records, assists with site tours and presentations, and provides regular updates to community affairs leadership. It requires strong communication, organization, relationship-building, and problem-solving skills, along with up to 30% travel.

Provides analytical support for financing strategy and capital markets activities, including financial modeling, underwriting, debt covenant compliance, funding requests, transaction execution, and hedging program management. Prepares debt documentation, reports, presentations, and investor materials while coordinating with internal teams, lenders, financial institutions, legal counsel, and other partners. Tracks market indicators and supports strategic initiatives, capital allocation, and asset management decisions.