CyrusOne

Director, Operations Training

Posted 26 Days Ago

Be an Early Applicant

7 Locations

In-Office or Remote

Senior level

Information Technology

The Role

Leads technical training strategy, governance, compliance, and effectiveness for data center facility operations across the AMER fleet. Oversees technician qualification programs, LMS governance, emergency preparedness drills, operational audits, incident-based improvements, and continuous improvement initiatives. Builds and leads a technical training team, establishes standards and performance measures, drives corrective actions, and ensures alignment with regulatory and company requirements.

Summary Generated by Built In

The Director of Operations Training will lead the strategy, governance, and execution of technical training and continuous improvement practices across CyrusOne data facilities. The role will own the development, implementation, governance, and effectiveness of mandatory technical training requirements for the Facility Operations team, including technician qualification cards, qualified electrical worker training, LOTO, CPR and other technical training, as needed.
The Director of Operations Training will also lead a portfolio of operational excellence and continuous improvement programs across the AMER fleet, including drills on emergency operating procedures, operational site audits and incident lessons learned. This position will lead and develop a team of technical training professionals and establish priorities, standards, and accountability for the function.

Essential Functions

Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations
Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness
Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements
Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership
Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement
Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements
Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet
Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements

Minimum Requirements

8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions, including significant responsibility for developing and leading technical programs
5+ years leading technical teams, including experience developing talent, setting functional priorities, and driving performance
5+ years experience working directly with HVAC and critical electrical systems and the application of BMS / EPMS to these systems
Experience with power distribution systems in a data center environment or similar critical systems environment
Demonstrated experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments
Demonstrated ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization
Proven track record of building high performing teams and establishing scalable programs, standards, and governance
Advanced organization / project planning, time management, and change management skills across multiple functional groups and departments, with demonstrated ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization
Capable of reading and/or generating technical documents, schematics, and drawings

Education

Bachelor’s degree in Business, Engineering, or relevant field experience

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Skills Required

8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions, including significant responsibility for developing and leading technical programs
5+ years leading technical teams, including developing talent, setting priorities, and driving performance
5+ years working directly with HVAC and critical electrical systems and applying BMS and EPMS to these systems
Experience with power distribution systems in a data center or similar critical systems environment
Experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments
Ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization
Track record of building high-performing teams and establishing scalable programs, standards, and governance
Advanced organization, project planning, time management, and change management skills across multiple functional groups and departments
Ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization
Ability to read and/or generate technical documents, schematics, and drawings
Bachelor's degree in Business, Engineering, or relevant field experience

CyrusOne Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CyrusOne and has not been reviewed or approved by CyrusOne.

Strong & Reliable Incentives — Annual and quarterly bonus programs, overtime opportunities, and other performance incentives are described as meaningful parts of pay. These elements are seen as helping total compensation feel more competitive even when base pay is viewed as average.
Leave & Time Off Breadth — Paid time off, sick leave, a generous holiday calendar, and a year-end shutdown are frequently emphasized. These provisions contribute to an appealing time-off package that many consider a strong component of the overall benefits.
Healthcare Strength — Medical, dental, vision, life and disability insurance, telemedicine, and HSA/FSA options are presented as part of a comprehensive offering. Health coverage is commonly characterized as solid and a positive aspect of the package.