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Lead cloud-first IT infrastructure across the Americas, owning cloud, systems, networking, identity, endpoint, and help desk functions. Drive Zero-Trust, SIEM, network modernization, ITIL operations, disaster recovery, compliance (ISO 27001/SOC 2), vendor management, and team development to ensure secure, highly available enterprise services.

Manage and secure the company's cloud, SaaS, identity, endpoint, network, and security tooling within an ITIL framework. Lead Zero-Trust and IAM initiatives, administer macOS-heavy endpoints (JAMF, SentinelOne), modernize network infrastructure (Meraki/SD-WAN), support SIEM, ensure compliance (ISO 27001, SOC 2), mentor junior staff, and drive lifecycle and remediation efforts.

Owns SIS’s information security program and ISO 27001 certification, including security architecture, control implementation, vulnerability management, incident response, application and vendor assessments, automation, access governance, audit readiness, security questionnaires, policies, metrics, and physical security technology oversight. The role provides senior technical guidance across cloud, identity, endpoint, network, application, and physical security environments while operating within ITIL processes.

Oversee accounts receivable collections and payment application, review aging reports, resolve payment disputes, support reconciliations and borrowing base calculations, coach AR Clerks, and improve procedures and workflows. The role requires accurate documentation, cross-functional coordination, customer communication, and escalation of complex issues to the AR Manager. This is a fully on-site position.

Provides application and database administration support across Salesforce, Excel, Tableau, finance, and HCM platforms. Responsibilities include responding to technical requests, managing tickets, user licenses and access permissions, troubleshooting account issues, running audits, creating validation rules, supporting reports and dashboards, testing system changes, and documenting workflows. The role requires strong Excel skills, help desk experience, communication, organization, and problem-solving abilities.

Creates visually engaging e-learning modules from instructional outlines and storyboards. Develops graphics, banners, infographics, and multimedia assets using Articulate Rise 360 and Canva or Adobe tools. Optimizes course layouts, visual hierarchy, typography, and user experience while following brand standards. Integrates video, audio, graphics, and interactive elements, then delivers export-ready SCORM packages to the LMS team for upload and quality assurance.

Designs and governs operational training programs by assessing performance needs, writing curricula and assessments, developing facilitator guides, briefing field instructors, auditing compliance, and managing LMS course portfolios. Partners with operational leaders to align learning materials with business goals and regulatory requirements. Requires instructional design experience, adult learning expertise, stakeholder management, and law enforcement or military experience.

Designs and governs training curricula, lesson plans, assessments, storyboards, and facilitator guides for operational teams. Partners with business leaders to identify performance gaps, translate needs into instructional strategies, oversee field instructors, audit compliance, and manage LMS course portfolios. Requires instructional design experience, adult learning expertise, stakeholder management, and law enforcement or military experience. The role may involve travel up to 25%, variable shifts, and maintaining state guard and CPR/First Aid/AED certifications.

Own HRIS configuration, data integrity, process redesign, automation, reporting, system integrations, HR technology evaluation, and user adoption. The role improves hiring, onboarding, status change, and separation workflows; builds dashboards; supports system selection and migration readiness; resolves data flow issues across payroll, scheduling, applicant tracking, and licensing systems; and trains HR teams and supervisors. This office-based position is located in Austin or New York and requires sporadic travel.

Leads HR business partnerships across client-facing and corporate functions, advising leaders on workforce planning, retention, performance, organizational design, and employee relations risk. Manages HR business partners, workplace investigations, and the employee service center. Uses people data to guide decisions, develops managers and successors, and oversees workforce needs across a distributed, multi-state hourly workforce.