The Role
Provides application and database administration support across Salesforce, Excel, Tableau, finance, and HCM platforms. Responsibilities include responding to technical requests, managing tickets, user licenses and access permissions, troubleshooting account issues, running audits, creating validation rules, supporting reports and dashboards, testing system changes, and documenting workflows. The role requires strong Excel skills, help desk experience, communication, organization, and problem-solving abilities.
Summary Generated by Built In
About the role:
The Applications Specialist is responsible for assisting in database administrative functions. Using a variety of tools that range from Salesforce, Excel, MS Suite, Tableau and the company’s Finance and HCM platforms, our specialists work to create tools to assist all parts of our business.
In this role, your responsibilities will be:
- First point of contact in providing technical assistance for incoming requests and issues that may arrive via emails, chat, phone calls, in-person, or the company’s ticketing system
- Ensure all support requests are logged and categorized in our ticketing system even when they are not submitted natively
- Perform daily tasks and run audit reports to support and maintain day-to-day operations
- Basic troubleshooting: password resets, account access, along with other common software problems
- Create, manage, and maintain user licenses and access permissions across multiple platforms
- Remain up to date on update releases including new functionality and changes that may impact our systems
- Create validation rules to prevent user error
- Assist end users in creating or editing reports, dashboards, or list views
- Provide testing and QA support as needed
- Assist in documenting existing processes and workflows to strengthen institutional knowledge
- Perform other duties as assigned
As a candidate, you must have:
- Bachelor's Degree or equivalent
- Minimum of one year experience in a help desk role
- Advanced knowledge of Excel
- Salesforce Administrator Certification or experience with its third party apps- such as Tableau, Form Assembly, Conga, or Jitterbit- is a plus
- Experience in Jira or FreshService a plus
- Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills required
- A dependable team player with business maturity, enthusiasm, and a positive attitude
We offer:
- $28.00/ hourly
- Health, Dental, Vision, and 401 (k)
- Paid Time Off, including Sick/Safe Time
- A dynamic and challenging work environment with opportunities for growth
Security Industry Specialists, Inc. is an Equal Opportunity Employer
Skills Required
- Bachelor's degree or equivalent
- At least one year of help desk experience
- Advanced knowledge of Microsoft Excel
- Salesforce Administrator Certification or experience with Salesforce third-party applications such as Tableau, FormAssembly, Conga, or Jitterbit
- Experience with Jira or FreshService
- Excellent time management, verbal and written communication, organizational, analytical, and problem-solving skills
- Dependable teamwork, business maturity, enthusiasm, and a positive attitude
Security Industry Specialists, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Security Industry Specialists, Inc. and has not been reviewed or approved by Security Industry Specialists, Inc..
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Fair & Transparent Compensation — Pay is often described as better than many competing private-security firms, with weekly pay and readily available overtime helping boost earnings. Feedback suggests payroll is punctual and the overall pay level is acceptable to good for higher-end assignments.
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Healthcare Strength — The package includes medical, dental, and vision coverage with a notable employer premium contribution, which helps many view the health benefits as solid for the industry. Eligibility begins relatively soon for many full-time hires, reinforcing access to core coverage.
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Retirement Support — A 401(k) with an employer match is highlighted as a standout component, and company-paid life insurance adds to the financial protection mix. Feedback suggests the retirement offering can be attractive compared with typical security employers, though specifics vary by plan rules.
Security Industry Specialists, Inc. Insights
What's It Like to Work at Security Industry Specialists, Inc.?
Security Industry Specialists, Inc. Culture & Values
Security Industry Specialists, Inc. Career Growth & Development
What's the Work-Life Balance Like at Security Industry Specialists, Inc.?
Security Industry Specialists, Inc. Leadership & Management
Security Industry Specialists, Inc. Company Growth, Stability & Outlook
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The Company
What We Do
Security Industry Specialists, Inc. (SIS) provides innovative and customized security solutions and services for people, assets, and facilities, catering to Fortune 500 companies, international events, and high-profile clients.
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