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Provides bilingual customer support to students, parents, therapists, school counselors, and insurance partners. Owns support cases, resolves issues, identifies recurring friction, recommends product improvements, and builds CX processes and documentation. Collaborates with Operations and cross-functional teams to improve the mental healthcare experience. The role is hybrid in New York City and requires fluent Spanish and English plus at least two years of startup operations or customer experience experience.

Own strategic school and district partnerships, build trusted counselor relationships, drive student referrals, and improve engagement. Develop playbooks, metrics, dashboards, and AI-enabled workflows while collaborating with Operations, Product, Growth, and Clinical teams. Serve as the voice of school partners, resolve issues, and help build Marble’s customer success function from the ground up.

As a School Success Manager, you will manage school partnerships, drive student referrals to therapy, and provide operational support to counselors while using AI tools for efficiency.

As a Product Engineer at Marble, you will build full-stack applications to enhance youth mental health access, collaborate on product features, and elevate engineering standards.

As a Business Development Representative, you'll generate leads for school partnerships through cold calling and outreach, and support AEs in building relationships with school counselors and administrators.

The Account Executive will build relationships with school counselors, manage the sales cycle, and expand Marble's presence in the education sector, facilitating access to mental health care for students.