Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.
Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.
We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.
About the RoleAs we expand into new states and deepen existing partnerships, our success depends on strong, trusted relationships with school counselors. As a Customer Success Lead at Marble, you'll own a portfolio of school partnerships end-to-end — and help turn your learnings into a strong foundation on which to scale the function.
You'll bring a consultative, sales-minded approach to every partnership: by building trust with counselors, you help us reach more students and grow Marble’s impact on students’s lives. You help define key growth and engagement metrics that help us understand whether our school portfolio is healthy, and hold yourself to a high standard meeting or exceeding these targets. You'll not only be the day-to-day operational backbone for your schools, but a strategic thought partner to them when tackling the youth mental health crises and supporting their students.
No two days look the same. In one moment you might be on the phone supporting a counselor navigating a sensitive family situation, in the other you are defining a new playbook on how to create a more delightful counselor onboarding experience. You are the voice of the customer at Marble, and collaborate closely with other internal teams to help us work better every day - from defining new product features to helping our Clinical Operations run more smoothly. Your judgment, empathy, and strategic thought leadership will make a direct difference in Marble's growth and in the lives of the students you help reach care.
This role is hybrid, with three days per week in our SoHo, New York City office.
What You'll DoOwn a portfolio of strategic school and district partnerships end-to-end — serve as the primary point of contact for school counselors, ensuring consistent, high-quality support and delivery
Build deep relationships with school stakeholders, and proactively identify opportunities to better support the students they serve
Drive growth within your portfolio by helping counselors identify more students who could benefit from care - and help define how we operate as a team to grow referral volume
Define new playbooks, metrics, and dashboards to ensure we keep our schools healthy and prioritize our time efficiently
Leverage AI to automate repetitive workflows so the team can spend more time on the relationships that move the needle
Collaborate with Ops, Product, Growth, and Clinical teams to resolve issues, improve the partner experience, and share frontline insights that shape how Marble serves schools
4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
Proven sales, customer success, or business development track record, ideally in a B2B2C or B2C setting where you consistently exceeded growth / sales / upselling targets
High EQ - you quickly build trust with busy partners, understand their context, and navigate tough conversations with clarity and grace
AI-native - you actively use AI tools to automate workflows, draft communications, and surface insights, and you're always looking for new ways to multiply your output
Proven 0 to 1 builder - you don't just operate without a playbook, you help write the playbook and turn it into processes the team can run
Metrics-driven - You make sense of messy data and turn it into insights that drive decisions
Scrappy and resourceful - you do whatever it takes to keep schools engaged, from running impromptu workshops to persistently following up when things stall
A natural coach - you raise the bar for the people around you, and you're excited by the prospect of growing into a team leadership role as we scale
Based in New York or willing to relocate — we work from our SoHo office three days per week
Mission-driven and energized by improving access to mental health care for kids
Bonus:
Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, CX)
Experience in EdTech or working with K–12 educators and school-based stakeholders
Background in or strong interest in mental health, psychology, or adjacent human-centered services
Direct impact on kids' mental health access — this work is meaningful
Greenfield opportunity to build something from the ground up, with leadership support and a clear growth path
Small, experienced team that moves fast and takes the work seriously
Competitive compensation, benefits, and equity
Marble offers competitive compensation for this role. Compensation includes a base salary, bonus, equity, and full benefits.
Skills Required
- 4-5+ years of professional experience in a customer-facing role in a fast-paced, complex environment
- Proven sales, customer success, or business development track record with consistent growth, sales, or upselling target achievement
- Ability to quickly build trust with busy partners and navigate difficult conversations
- Active use of AI tools to automate workflows, draft communications, and surface insights
- Experience building processes and playbooks in a 0-to-1 environment
- Ability to analyze messy data and turn it into decision-driving insights
- Scrappy, resourceful approach to maintaining school engagement
- Ability and interest to coach and raise the performance of teammates
- Based in New York or willing to relocate, with availability to work three days per week in the SoHo office
- Mission-driven interest in improving access to youth mental health care
- Experience at an early-stage startup, ideally in a founding Sales, Success, or CX role
- Experience in EdTech or working with K-12 educators and school-based stakeholders
- Background in or strong interest in mental health, psychology, or adjacent human-centered services
Marble Health Compensation & Benefits Highlights
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Healthcare Strength — Core coverage includes medical, dental, vision, and explicit mental-health benefits. This breadth matches the “good startup” mix described for the company’s stage.
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Leave & Time Off Breadth — Time off is described as Unlimited PTO with paid holidays and periodic company-wide vacation time. This structure emphasizes access to rest and flexibility.
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Equity Value & Accessibility — Equity is offered as part of compensation across roles. This adds ownership upside consistent with a venture-backed startup profile.
Marble Health Insights
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people. We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that. And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions. By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
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Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a 3-day in person office policy: Monday, Tuesday and Thursday.
