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Design and implement full‑stack product features for Pylon’s B2B post‑sales platform, prototype and ship quickly, leverage AI in workflows, own projects end‑to‑end, and collaborate with PMs, designers, and engineers to improve customer support and success operations.

Summer 2027 software engineering internship building full‑stack features and AI‑enabled prototypes for Pylon's B2B post‑sales platform. Work end‑to‑end with PMs, designers, and engineers, iterate quickly, and ship production features.

Build and ship AI-driven features for post-sales workflows; prototype quickly; develop platforms for prompt execution, search infrastructure, and LLM observability; create AI evals and scorers; own projects end-to-end and collaborate with PMs, designers, and engineers.

Build full‑stack product features for post‑sales workflows using AI; prototype, iterate, and ship quickly; own projects end‑to‑end; collaborate with PMs, designers, and senior engineers; work in‑person in San Francisco and contribute to a high‑growth startup environment.

Design, maintain, and scale core cloud infrastructure; build monitoring, observability, CI/CD pipelines, and internal tooling; prevent and troubleshoot incidents; optimize performance; and develop AI-first, agent-driven workflows to improve developer velocity and production reliability.

Lead and scale Pylon's global technical B2B support organization across US and EMEA, standing up a New York team. Define how AI transforms support, own operational metrics and escalation processes, build knowledge management, QA, incident response, and capacity planning systems, grow managers and career paths, dogfood product workflows, and evaluate support-led revenue opportunities.

The Product Support Engineer will engage with customers, create knowledge base content, provide feedback on the product, and support process development.

Own and scale Pylon's events program end-to-end: set annual strategy, run conference and hosted events, align outreach with sales, manage logistics/vendors/budgets, drive pipeline through on-site and post-event follow-up, build community programs, and measure event-driven pipeline outcomes using AI tools.

The Content Marketer will create and manage Pylon's written content, produce product updates, and collaborate on marketing campaigns with the PMM and Growth Lead.

Build and lead the Solutions function owning the end-to-end technical customer journey: define operating model, playbooks, and tooling; personally lead strategic deployments, implementations, and escalations; recruit and coach Solutions/Implementation/Forward Deployed engineers; and partner cross-functionally to improve deployments, integrations, and customer outcomes.