Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What You'll DoBuild features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
You are pursuing a bachelor’s or master’s degree in computer science, engineering, or another related field and can start full-time in Summer 2027.
You have relevant internship experience or side projects building product features and a demonstration of strong full-stack fundamentals
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we'll all love
(Bonus) You have interned at high-growth startups and can navigate ambiguous environments.
(Bonus) You highly leverage AI for software development and can juggle multiple workstreams at the same time.
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $150k - $180k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
Skills Required
- Pursuing a bachelor's or master's degree in computer science, engineering, or related field and able to start full-time Summer 2027.
- Relevant internship experience or side projects building product features and strong full‑stack fundamentals.
- Growth mindset and willingness to receive feedback and constantly improve.
- Located in San Francisco or willing to relocate and committed to working in-person.
- Interned at high-growth startups (bonus).
- Highly leverage AI for software development and manage multiple workstreams (bonus).
- Experience with tech stack: React, Golang, GraphQL, and AWS (bonus).
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
