We’re building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time.
We’re backed by a16z, BCV, General Catalyst, Y Combinator.
Currently more than 1500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows with Pylon. You'll also find us on the Enterprise Tech 30 List.
Our product has a very large problem space so there’s a ton of stuff to build and take ownership of - we’d be excited to get your help as we're hiring several extremely talented software engineers across the stack.
What You'll DoBuild features so our customers in post-Sales roles (Customer Support & Customer Success) run their operations more efficiently by leveraging AI
Build prototypes, work independently, iterate quickly, and ship fast
Build the platforms that power Pylon's AI features - prompt executions, search infra, and more!
Improve LLM observability - AI evals (online and offline), scorers, and set up Pylon's AI for the next wave of scaling
Have high autonomy, own things end to end, and project manage your own work
Work with PMs, designers, and other engineers in a highly collaborative, non-waterfall way
Collaborate with a strong technical team of senior engineers from places like Samsara, Affinity, Airbnb, and Meta
You have 3+ years building product features and a demonstration of strong full-stack fundamentals
You highly leverage AI for software development and can juggle multiple workstreams at the same time.
You’ve worked at startups previously and navigated ambiguous environments.
You have a strong product sense and are able to quickly translate customer requirements into technical decisions in our codebase.
You have a growth mindset, want to constantly improve, and want to receive feedback.
You're in SF or you're willing to relocate, you love working in-person, and you're serious about joining us to build a culture we will all love
(Bonus) You have experience with our tech stack (React, Golang, GraphQL, and AWS).
(Bonus) You have experience with building agentic products in production.
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!
Additional Job details
The base salary range for this position is $180k - $250k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
Skills Required
- 3+ years building product features with strong full-stack fundamentals
- Regularly leverage AI for software development and manage multiple workstreams
- Experience working at startups and navigating ambiguous environments
- Strong product sense and ability to translate customer requirements into technical decisions
- Growth mindset and receptiveness to feedback
- Located in San Francisco or willing to relocate and work in-person
- Experience with React, Golang, GraphQL, and AWS
- Experience building agentic products in production
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
