Become the fifth AE at Pylon.
We're a startup backed by a16z (Series A), General Catalyst (Seed), and Y Combinator (Pre-Seed), building the next-generation customer support platform.
We replace products like Salesforce Service Cloud ($8.3B/yr) and Zendesk ($1.3B/yr).
We've onboarded 3 AEs in the past six months, and they've been crushing it.
Our pipeline can now support more AEs.
Majority of our pipeline is coming inbound.
You will start by selling mostly high volume deals to early-stage B2B companies (< 500 employees) in tech, though the number of industries and company-sizes that we can sell to is growing quickly as our product matures and expands to eat away at the broader support system market.
The Product
We're building a customer support platform (same category as Zendesk)
Our product is insanely powerful today, and what's coming next is even more exciting
Checkout the demo video on our website
About Us
Full team is 50 people, majority engineering
GTM team is 1 founder, 4 AEs, 2 SDRs, 1 product marketer
Located in-person in San Francisco (690 5th st)
Raised $51M from a16z, BCV, General Catalyst, Y Combinator
Current Sales Process
Prospect comes inbound and books a demo
First sales call
Open up a shared Slack channel at the end of the call if they are qualified
Help the prospect onboard and run a 1-2 week trial
Negotiate and close
Requirements
2+ years sales experience
Have sold products priced in the $5-20k/yr range
Have sold SaaS
Located in the SF and willing to commute to the office
Nice to Haves
You have sold to tech companies
You have sold to customer support or success personas
Our Sales Stack
Salesforce
Scratchpad
Salesbricks
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 55+ and growing!
Top Skills
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
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