Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
What you'll do
Within your first 7 days, hand off designs to engineering
Dig into and understand customer problems/feedback
Collaborate with product and engineering throughout a project (no waterfall here)
Navigate both the problem and solution space with cofounders, our PM's, and your peers
Communicate differing opinions and make/facilitate constructive decisions
Think through the broad user flows for new features
Generate high fidelity mocks and think through UI/UX
Build up the design system alongside Wendy, Ben, Natasha and Oliver and engineering partners
Validate design choices with analytics
Requirements
3+ years of experience
Located in (or will relocate to) San Francisco and excited about working in-person
Very organized, hard working, and fast
An interest in tinkering with the product and suggesting improvements
Our perks
🏥 Fully covered medical, dental, and vision insurance for employees
🏦 401(k) retirement plan
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 90 and growing!
Additional Job details
The base salary range for this position is $170k - $250k annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.
Skills Required
- 3+ years of experience
- Located in or willing to relocate to San Francisco
- Willingness to work in person
- Strong organization and ability to work quickly
- Interest in product tinkering and suggesting improvements
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
