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Lead post-sale strategy for ~15 high-value enterprise accounts, drive outcome-focused engagement cadences, conduct use-case discovery, analyze usage and adoption data to identify risk and expansion, partner with Sales and cross-functional teams to deliver enablement and measurable business impact, and manage stakeholders to secure renewals and organic growth.

Lead and deliver CX client success workstreams: design, set up, specify, execute and deliver CX programmes using platform technologies (Medallia/Qualtrics). Translate client needs into product/feature recommendations, own dashboard/reporting specs, create client-facing materials and trainings, collaborate with PM, Insights and Platform teams, support strategic reviews, commercial growth, proposals, costings and profitability monitoring.

Manage Emiri client deployments by investigating issues, triaging root causes, coaching commercial teams, configuring and QAing client models, testing fixes, and communicating resolutions while influencing the product roadmap through user feedback.

Manage adoption and implementation of NielsenIQ/GfK's gfknewron/Newron platforms for global accounts. Provide market research insights, present performance data to senior client audiences, drive platform activation/engagement, support migrations, identify upsell/cross-sell, and help shape product roadmaps. Coordinate cross-region client services and measure client satisfaction and ROI.

Manage quotations, process and track client sales orders/change orders, coordinate cross-functional teams to meet contractual commitments, build client relationships, and lead project management tasks to ensure timely delivery and client satisfaction.

Develop and maintain Salesforce Sales and Service Cloud solutions using Apex and LWC, implement CPQ and REST/SOAP integrations, ensure best practices and test coverage, troubleshoot production issues, support deployments, and collaborate with GTM and technical teams.

Lead enterprise law firm accounts as a senior Customer Success Manager: build C-suite relationships, drive strategic account plans and ROI, oversee complex implementations, provide consultative advisory, enable change and adoption, and partner on revenue expansion and renewals.

Act as a trusted advisor for strategic, multi‑country clients managing complex portfolios. Drive product adoption, retention, renewals, and upsell using data and Salesforce. Lead risk mitigation, governance, and strategic reviews, mentor colleagues, and partner with commercial teams to deliver measurable client outcomes and growth.

Own and grow strategic national self-funded employer relationships post-implementation; serve as executive-level trusted advisor; lead renewals, performance reviews, and expansion opportunities; coordinate cross-functional teams to ensure high-touch service delivery; produce data-driven insights and customized reporting; mitigate retention risks and resolve high-stakes issues; represent Centivo in sales pursuits and contribute client-informed product strategy.

Manage a high-volume portfolio of Core Accounts to drive retention and adoption through standardized engagement campaigns, proactive check-ins, upsell identification, cross-team collaboration, and reporting using dashboards and automation tools.

Drive product adoption and revenue growth for self-serve accounts by proactively engaging users, running trials of premium features, providing consultative guidance, executing upsell strategies, and feeding customer insights to product and marketing. Collaborate cross-functionally to manage escalations and scale engagement campaigns.

Manage a portfolio of cloud customers to drive onboarding, adoption, retention, renewals and growth. Build executive relationships, run business reviews, monitor customer health, identify upsell opportunities, resolve escalations, and advocate internally to improve product and service outcomes.

Lead the Americas Customer Success organization to protect and grow revenue, reduce churn, accelerate time-to-value, and develop high-performing teams. Build onboarding and value frameworks, manage senior customer relationships, drive expansion with Sales, and surface voice-of-customer insights to Product and Engineering.

Manage a portfolio of strategic EMEA customers to drive adoption, ROI, retention and growth. Provide consultative guidance on financial planning processes, build executive relationships, coordinate cross-functional teams, define scalable success processes, use data and SFDC to identify risks/opportunities, and act as the voice of the customer.

Operate and optimize large-scale relational and NoSQL databases (Aurora MySQL/PostgreSQL, DocumentDB, DynamoDB, Cassandra, TiDB). Build AI-driven automation and Python tooling, perform upgrades/migrations (Blue/Green), monitor performance, tune queries, handle on-call incidents, and collaborate with development, infra, and security teams to ensure high availability and reliability.

Manage a portfolio of strategic B2B SaaS accounts to drive retention and expansion. Build account strategies, lead executive conversations, connect product usage to business outcomes, use AI signals to prioritize work, and travel for customer meetings and company events.

Lead strategic, high-touch customer success for enterprise SaaS accounts: build success plans, drive adoption, retention and expansion, run executive reviews, coordinate cross-functional teams, and translate technical solutions into business outcomes.

As a Commercial Customer Success Manager, you will manage customer accounts, ensuring onboarding, adoption, and renewals while driving value from the AI-powered platform and collaborating with internal teams.

Manage a book of enterprise customers to drive adoption, retention, and expansion of Aria's monetization platform. Own renewals and upsell quota, build multi‑threaded relationships, deliver success plans and business reviews, collaborate cross‑functionally, and provide product feedback to support growth and customer value.

Serve as primary advisor for a portfolio of strategic enterprise accounts: drive adoption, retention and value realization through cross-functional orchestration, success plans, Quarterly Business Reviews, executive presentations, customer health monitoring, and proactive issue resolution.

Lead a portfolio of enterprise strategic accounts as primary customer contact. Drive adoption, retention, and advocacy through cross-functional coordination, executive reviews, success plans, health metric monitoring, and stakeholder management to deliver business value.

This role involves managing large global customer accounts, driving strategy for customer loyalty, operational excellence, and building strategic relationships through effective communication and problem-solving.

As a Customer Success Manager, you will build relationships, drive product adoption, secure renewals, and maximize customer satisfaction while identifying revenue growth opportunities.

Build and maintain client-facing support journeys and internal tooling across frontend and backend. Implement scalable workflows, integrations, automation, and observability while prioritizing security, reliability, and product impact. Collaborate with Product, Support, Design, and Data Science and deliver end-to-end solutions with a strong product mindset.

Support EMEA client engagement and retention by coordinating events, onboarding, executive briefings, and client communications. Manage scheduling, track engagement in Salesforce, prepare presentations, and collaborate with Account Managers, analysts, and internal teams to drive client value and identify process improvements.