TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, Forbes’ Best Startup Employers, Deloitte’s Technology Fast 500.
The Customer Success Manager will serve as the point of contact for the overall performance of the team. Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives. Make hiring decisions, schedule your team, and process payroll. Identify and groom promising talent on the team. Ensure that all members of the team are fully trained and up to date on all company initiatives. Train a team of trainers to assist with new hire and other ad hoc training. Administer Performance Improvement Plans when necessary to guide your team to perform up to standard. Telecommuting and working from home permitted.
Must be fluent in Mandarin, both spoken and written. Requires a master’s degree in enterprise risk management or finance. No experience required, but must have graduate coursework in Insurance risk management and Operational risk management. The base salary is $247,333/year.
TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.
Skills Required
- Fluency in Mandarin, spoken and written
- Master's degree in enterprise risk management or finance
- Graduate coursework in insurance risk management
- Graduate coursework in operational risk management
TheGuarantors Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TheGuarantors and has not been reviewed or approved by TheGuarantors.
-
Healthcare Strength — Day-one medical, dental, and vision coverage is prominently advertised, indicating strong core health offerings. Additional sources list HSA/FSA options that round out the healthcare package.
-
Leave & Time Off Breadth — Flexible time off with paid parental leave is emphasized and echoed by third-party benefits grids. This points to broad time-off coverage that supports different life events.
-
Wellbeing & Lifestyle Benefits — A flexible hybrid setup, an in-office lunch stipend, and commuter benefits allowing pre-tax contributions for transit and parking are highlighted. These extras enhance daily convenience and work-life balance.
TheGuarantors Insights
What We Do
At TheGuarantors, we offer unmatched insurance solutions for both renters and property operators—covering every lease, every time. Our mission is simple: to give renters better access to their ideal homes while empowering operators with stronger protection and new growth opportunities. By leveraging our real estate expertise, we help operators qualify renters faster and reduce the risk of rental income loss. Our commitment to exceptional service has earned us a 99% retention rate among owners and operators. With $4 billion in rent and deposits guaranteed, TheGuarantors is trusted in over 3 million units nationwide. We’re proud to be recognized as one of Inc. 5000’s fastest-growing companies, a Forbes Best Startup Employer, and a member of Deloitte’s 2024 Technology Fast 500. Want to be part of the team revolutionizing the rental experience? Explore our open positions and apply at careers.theguarantors.com.
Why Work With Us
At TheGuarantors, we're passionate about building a brand experience that genuinely advocates for owners, operators, and renters. We work hard to ensure renters can get the home of their dreams while operators get the risk protection they need and deserve.
Gallery
