Location: Remote – U.S. West Coast
About the OpportunityOur client is a fast-growing, VC-backed technology company delivering a leading platform that helps organizations connect, secure, and observe modern applications across APIs, microservices, and data environments.
With customers spanning global enterprises across multiple industries, the company is known for deep technical expertise in cloud computing, Kubernetes, service mesh, APIs, security, and modern application architectures. The team is passionate about innovation and helping customers stay on the leading edge of both technology and business outcomes.
About the RoleThe Senior Customer Success Manager will partner closely with customers to drive adoption, value realization, retention, and growth across the company’s product portfolio. This role owns the post-sale customer lifecycle and serves as a trusted advisor to key stakeholders.
The ideal candidate is proactive, customer-obsessed, and comfortable navigating complex enterprise environments.
Key ResponsibilitiesBuild strong relationships with customer stakeholders and executive sponsors to align activities with desired business outcomes
Develop and execute customer success plans tied to measurable goals
Drive product adoption and minimize churn through a structured, programmatic engagement model
Orchestrate cross-functional resources to resolve complex customer situations
Clearly communicate product value and recommend solutions aligned to customer objectives
Manage multiple customer priorities and ensure timely resolution of challenges
Own a defined portion of the renewal process, including:
Gathering licensable metrics
Pricing and negotiation support
Quote and order form coordination
Driving renewals to close
4+ years of Customer Success or Account Management experience within enterprise software
Proven ability to lead both on-site and virtual executive-level customer engagements
Strong skills managing high-priority customer situations with professionalism, empathy, and composure
Self-starter comfortable operating in a fast-evolving product and technology environment
High-growth, well-funded technology company
Collaborative, customer-first culture
Opportunity to work with cutting-edge cloud and platform technologies
High visibility and impact within the customer lifecycle
Our client is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
Skills Required
- 4+ years of Customer Success or Account Management experience within enterprise software
- Ability to lead on-site and virtual executive-level customer engagements
- Strong skills managing high-priority customer situations with professionalism, empathy, and composure
- Ability to work independently in a fast-evolving product and technology environment
SourceDirect Talent Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SourceDirect Talent and has not been reviewed or approved by SourceDirect Talent.
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Affordable Benefits — Some postings describe employer-covered health premiums for employees and substantial support for dependents, signaling low out-of-pocket costs where eligible. Offerings may vary by role or employer-of-record, but the described coverage indicates strong affordability in certain cases.
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Retirement Support — Listed packages for select roles include a 401(k) with company matching, with one description characterizing the plan as among the strongest of its kind. These elements point to meaningful long-term savings support when applicable.
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Flexible Benefits — Descriptions highlight remote work options, flexible schedules, and home-office or coworking stipends, alongside learning support and occasional company off-sites. Such features suggest benefits that adapt to different working arrangements.
SourceDirect Talent Insights
What We Do
SourceDirect Talent is a talent advisory and recruiting firm serving seed and early-stage startups. It provides AI-powered recruiting solutions to help customers build go-to-market and engineering teams, alongside global people consulting. Its services cover end-to-end recruitment, immigration, HR, and advisory support, using AI talent agents, sourcing frameworks, and data-driven processes to help growing companies scale hiring and improve recruitment capacity.
