Top Tech Jobs & Startup Jobs

Leads and develops a five-person Customer Success team serving government customers. Owns retention, renewals, expansion revenue, forecasting, customer health, executive relationships, escalations, and strategic account planning. Builds scalable customer success processes, operating models, metrics, and best practices while partnering with implementation, product, support, operations, and leadership teams. Drives customer advocacy, adoption, process improvement, and growth across VitalChek’s vital records, payments, and identity verification solutions.

Own onboarding, adoption, renewals, and expansion for agency and enterprise accounts. Lead business reviews, identify risks and growth opportunities, build customer success playbooks, and provide evidence-based feedback to Product, Engineering, and Marketing. The role requires executive-level relationship management, data-driven recommendations, clear writing, and process building in an early-stage B2B SaaS company.

Manage strategic customer accounts across onboarding, adoption, expansion, and renewal. Own renewal health, executive relationships, churn prevention, and gross revenue retention. Lead success planning, signal-driven check-ins, QBRs, renewal plays, and expansion identification while partnering with Technical Success, Account Management, and Product. Surface customer feedback, manage escalations, and help develop the customer success playbook.

Lead a team of Customer Success Account Managers delivering customer outcomes, cloud adoption, AI transformation, and business growth. Own portfolio performance, establish operating rhythms, manage executive relationships, coordinate cross-functional Microsoft and partner teams, and drive customer value realization. Develop talent through coaching and succession planning while enforcing consistent engagement, governance, and execution standards. Champion data-driven operational excellence and scalable customer success practices.

Manage enterprise customer relationships for US fulfilment accounts, serving as a trusted partner across fulfilment operations and supply chain. Responsibilities include account growth, renewals, SLA and KPI management, performance reporting, onboarding, escalation resolution, change coordination, P&L oversight, and data-driven customer insights. The role collaborates with operations, technology, automation, project management, finance, and commercial teams while supporting THG Ingenuity’s expansion across the US.

Manage a portfolio of B2B clients, build trusted relationships, support retention and renewals, identify account growth opportunities, coordinate cross-functional issue resolution, prepare QBR materials, track client commitments, and maintain accurate CRM records. The role supports clients from onboarding through adoption, renewal, and expansion while addressing billing, revenue, product, and service needs.

Build and maintain customer success dashboards and reporting systems using data from CRM, support, AI platform, survey, and spreadsheet sources. Clean and unify datasets, track SLAs and KPIs, automate recurring reports, identify trends and root causes, and provide actionable insights to customer success leadership. Document data sources, metric definitions, and dashboard logic while partnering with analytics, product, engineering, and account teams.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Supports a portfolio of 75–100 clients as the day-to-day operational contact. Responsibilities include responding to inquiries, maintaining Salesforce records, supporting product adoption and retention, monitoring client health, identifying growth opportunities, documenting account insights, coordinating issue resolution, and collaborating with internal teams. The role is designed for recent graduates and early-career professionals developing a career in client success.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.

Leads Anthropic’s APAC Customer Success organization across India, Japan, Korea, ASEAN, and ANZ. Builds and manages regional teams, defines localized CS strategy, and owns customer health, retention, expansion, adoption, and satisfaction. Partners with Sales, Product, Engineering, cloud partners, and systems integrators; represents the company with executive customers; establishes scalable processes; and incorporates APAC customer needs into global strategy and responsible AI deployment.

Manage customer onboarding, adoption, expansion, and renewals at scale using Gainsight, Marketo, digital engagement campaigns, and customer journey processes. Identify customer risks, improve retention and satisfaction, uncover expansion opportunities, and ensure time-to-value SLAs. The role requires collaboration across Success and internal teams, technical enablement, data-driven customer engagement, and familiarity with data center and SaaS technologies.

Manage enterprise customer relationships for Docebo’s AI-powered LMS. Serve as a strategic advisor, drive platform adoption, translate technical capabilities into business outcomes, protect retention, identify expansion opportunities, lead escalations, and collaborate cross-functionally. The role also involves developing customer advocacy through case studies, reviews, and referrals, while managing complex B2B SaaS portfolios and traveling up to 25% for client visits and events.

Leads customer success and delivery for strategic Microsoft customers, aligning business objectives with cloud programs that accelerate consumption and value realization. Analyzes ECIF Yield, pipeline, utilization, and related metrics; identifies priority accounts and remediation opportunities; coordinates cross-functional stakeholders across Customer Success, Finance, sales, engineering, partners, and operations; and translates reporting into recommendations. The role also supports program planning, customer reviews, enablement, operating practices, and high-visibility business capability development across the Americas.

Supports senior Customer Success Account Managers across a shared portfolio of accounts. Responsibilities include executing standardized customer success activities, supporting AI and Copilot adoption, maintaining account context, synthesizing portfolio signals, tracking milestones and dependencies, coordinating remediation, monitoring support trends, and escalating risks. The role is early-career and operates within a pod model under senior guidance.

Own the post-sale customer experience across orders, shipments, issues, renewals, retention, and account expansion. Track order status and exceptions, provide customer-facing support and training for Gondor and NOX NEST, conduct business reviews, identify risks, coordinate with operations and supply chain, and relay customer feedback to product and engineering. Partner with sales teams to grow accounts and meet retention and expansion KPIs.

Manage an assigned portfolio of education customers across onboarding, implementation, adoption, training, engagement, retention, and renewal. Build customer relationships, monitor health and usage through Tableau, deliver demonstrations and webinars, identify risks and growth opportunities, and collaborate with Sales, Finance, Marketing, Product, and Support. Maintain account records, support renewals, gather feedback, and improve customer outcomes. The role includes customer-site visits and travel of up to 20%.

Supports Customer Success Consultants with client coverage, platform adoption, data ticketing, customer training, invoice reconciliation, and relationship management. Acts as a liaison among customers, data teams, and consultants; helps improve data integrity, user engagement, forecasting, and retention. Provides client sessions during coverage gaps and may travel locally up to 20% of the time. The role can develop into an individual Customer Success Consultant portfolio.

Manage customer relationships and success plans that connect business priorities to Microsoft cloud and AI outcomes. Coordinate Microsoft, partner, and customer teams to accelerate adoption, strengthen customer health, deliver success programs, and realize value. Identify risks and adoption blockers, drive resolution plans, monitor progress, and maintain accountability for customer commitments while developing business, technical, and customer success expertise.

Leads post-sale customer success for strategic global accounts, building relationships, aligning business outcomes, managing success plans, orchestrating Microsoft and partner delivery, improving solution health, accelerating cloud and AI adoption, and overseeing escalations and transformation programs. The role requires cloud expertise, IT service management, project management, change management, and experience supporting multinational customers.

Serve as the technical bridge between Aikido Security and customers in Australia. Manage at-risk accounts, drive product adoption and value realization, onboard and deploy new clients, troubleshoot workflow issues, escalate complex problems, train customer teams, and share product feedback. The role requires AppSec expertise, strong technical debugging ability, proactive communication, independence, and the ability to manage multiple priorities.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Designs and operationalizes AI-powered customer experience solutions for strategic enterprise customers across the Asia-Pacific region. Responsibilities include AI transformation strategy, reference architecture, process redesign, rapid prototypes, system integrations, analytics, governance, responsible AI, stakeholder influence, mentoring, and customer enablement. The role requires expertise across Genesys Cloud, conversational AI, APIs, cloud platforms, data pipelines, security, and omnichannel CX.

Own a portfolio of high-value US enterprise accounts to drive retention, renewals, and expansion. Serve as a trusted advisor to security and compliance leaders, lead multi-framework GRC transformation programs, monitor account health, run strategic reviews, and codify playbooks while mentoring other CSMs. Collaborate with product and delivery teams to align outcomes to customer goals.

Owns post-onboarding relationships for 200–250 Growth-tier SaaS accounts. Responsibilities include monitoring account health, improving retention and renewals, validating data quality, managing escalations, coordinating with Sales, Finance, Product, and Engineering, maintaining customer records, and developing scalable digital customer success playbooks, health scoring, automated outreach, and self-service content.