Are you a tech savvy problem solver? Do you like to learn about the latest technologies and help train others to provide the best on farm customer service? Would you like to play a part in shaping the future of digital agriculture?
Advanced Agrilytics is seeking a Customer Success Specialist to guide users of our TerraSIGNAL agronomy software platform to improve their farming outcomes. The successful candidate will also assist with the development of training materials and verification of various data workflows.
Advanced Agrilytics is an agronomic technology and services company focused on unlocking the potential of every acre through direct-to-farm agronomic guidance, unbiased spatial research and sub-acre environment understanding, delivering on the promise of precision agriculture.
How you will help us grow:
Enable and support users of our TerraSIGNAL software platform to be more successful in their farming and agribusiness operations
Develop documentation and training materials
Develop knowledge base content for our AI-based agronomy and support systems
Work with the Training Lead to deliver training to platform users
Prioritize and schedule help requests; escalate requests (when required) to the appropriate specialist/technician
Evaluate documented resolutions for trends to prevent future problems
Identify and learn appropriate software and hardware used and supported by the organization
Provide testing support for various modules, procedures, and workflows.
Other duties as assigned
Experience you bring:
Two- or four-year degree in an agricultural field (i.e., agronomy, soils, precision ag), geographic information systems (GIS), computer science, or related field
Experience supporting users of software platforms
Exceptional interpersonal skills, with a focus on rapport-building, listening, and productive inquiry
Strong customer orientation skills
Ability to communicate effectively and facilitate knowledge transfer
Preferred experience:
Possess an analytic mindset as well as good problem-solving and communication skills
Experience with major digital ag platforms and their associated data (Precision Planting, John Deere, Case IH, Ag Leader)
Working knowledge of global positioning systems (GPS), digital mapping, web and database applications
Working knowledge of different data types; including spatial and non-spatial formats as well as data that are collected/output from digital ag equipment manufacturers and their cloud-based data warehouses
Ability to work quickly and accurately under time pressure
What our culture brings:
Competitive compensation
Competitive benefits package including Medical, Dental, Vision & Life Insurance
401(k) Plan with company match
Flexible time off
Collaborative work culture where each person makes a difference!
Skills Required
- Two- or four-year degree in agriculture, agronomy, soils, precision agriculture, GIS, computer science, or a related field
- Experience supporting users of software platforms
- Exceptional interpersonal skills, including rapport-building, listening, and productive inquiry
- Strong customer orientation skills
- Ability to communicate effectively and facilitate knowledge transfer
- Analytical mindset and strong problem-solving and communication skills
- Experience with digital agriculture platforms such as Precision Planting, John Deere, Case IH, or Ag Leader
- Working knowledge of GPS, digital mapping, web applications, and database applications
- Working knowledge of spatial and non-spatial data and digital agriculture equipment data warehouses
- Ability to work quickly and accurately under time pressure
What We Do
Advanced Agrilytics is an agronomic services company enabled by best in class digital capabilities providing growers independent, sophisticated and robust input prescriptions and operational advice. The company has focused on the major inputs and in-crop decisions as determined by value and return on investment within the overall system. This company is well differentiated from the crowded SaaS providers in the digital agriculture space given its impressive multi-season results and independent, high-touch business model.
