As a Customer Success Account Management (CSAM) Manager, you will lead a team of Customer Success Account Managers responsible for delivering customer outcomes, business growth, and long-term customer success across a complex portfolio of accounts. You will create alignment between customer priorities, Microsoft strategies, and execution plans by driving disciplined business management, strengthening executive relationships, and enabling consistent, high-quality customer engagement practices.
You will be accountable for delivering predictable customer and business outcomes by leading executive engagement, driving portfolio performance, fostering cross-functional collaboration, and developing a high-performing organization. Through coaching, inspection, and strategic guidance, you will empower your team to navigate complexity, prioritize effectively, and deliver measurable impact across customer health, cloud adoption, and AI transformation initiatives. You will serve as a trusted advisor to customers, partners, and Microsoft stakeholders, helping align investments and resources to accelerate customer value realization and business results.
This opportunity will allow you to deepen your organizational leadership capabilities, influence strategy across a broader business scope, and develop future leaders while helping customers realize transformational outcomes through Microsoft technologies and services.
Microsoft's official template states that this role has a flexible work model, can be performed from home or office, and has estimated travel of 25% depending on the customer portfolio. The specific work-from-home percentage needs to be selected according to the local arrangement.
Responsibilities
Lead a team of Customer Success Account Managers to deliver customer outcomes and business results across a diverse portfolio by strengthening customer health, accelerating cloud adoption, and advancing AI transformation.
Own portfolio performance by establishing business rhythms, inspecting execution, identifying risks and opportunities, and driving accountability for customer, operational, and business outcomes.
Build and maintain trusted relationships with senior customer stakeholders and executives, providing strategic guidance, aligning priorities, and helping customers achieve measurable business value through Microsoft investments.
Influence and coordinate cross-functional teams across Microsoft and partner ecosystems to align resources, remove barriers, and deliver integrated customer success strategies at scale.
Develop a high-performing organization through coaching, succession planning, talent development, and inclusive leadership practices that strengthen team capability, engagement, and readiness for future opportunities.
Define and reinforce standards for execution quality across customer success planning, governance, customer engagement, and value realization practices, driving consistency and continuous improvement across the portfolio.
Champion AI adoption, continuous learning, and operational excellence by modeling effective behaviors, leveraging data-driven insights, and scaling successful practices that improve customer and business outcomes.
Qualifications
achelor's Degree in Business, Computer Science or related field AND experience of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR Master's Degree in Business, Computer Science, or related field AND experience of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
OR equivalent experience.
Additional preferred experience includes:
- Relevant work experience
- Significant experience managing a consumption portfolio.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.
Customer Success Account Mgmt M5 - The typical base pay range for this role across France is € 90,100.00 - € 151,000.00 per year. Certain roles may be eligible for benefits and other compensation.
Find additional benefits and pay information here:
https://careers.microsoft.com/v2/global/en/corporate-pay/france-corporate-pay.html
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Business, Computer Science, or a related field, plus experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- Master's degree in Business, Computer Science, or a related field, plus experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
- Equivalent experience
- Relevant work experience
- Significant experience managing a consumption portfolio
- Project Management Institute (PMI) or equivalent project management certification
- Prosci or equivalent certification
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Fair & Transparent Compensation — Pay is presented as broadly competitive overall, with clear role/level/location variation and an emphasis on using posted ranges and band information for apples-to-apples comparisons.
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Retirement Support — Retirement benefits are described as a standout, highlighted by a strong 401(k) match structure and immediate vesting, plus additional plan features for tax-advantaged saving.
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Parental & Family Support — Family-oriented benefits are portrayed as a meaningful strength, with substantial paid parental leave and added supports like back-up care and adoption/surrogacy assistance.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
