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The Customer Success Manager will manage enterprise accounts through the sales journey, ensuring retention and building relationships for expansion.

Manage and grow relationships with an assigned portfolio of clients, understand their business priorities, recommend actions to drive value and retention, engage clients virtually, and collaborate internally to maximize Gartner-delivered value and client ROI.

Lead onboarding, adoption, and retention for dealership accounts. Drive outcomes using data, run cadences (QBRs, weekly check-ins), manage escalations with product/engineering, and own renewals and expansions while shaping product based on customer feedback.

Own onboarding, adoption, and retention for dealership accounts. Lead integrations, training, launches, QBRs, and escalations. Build trusted relationships with dealer stakeholders, drive KPI-based outcomes, and feed product feedback to shape the roadmap.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

Lead post-sale strategy and team to drive onboarding, adoption, renewals, and net revenue retention for public-safety customers. Run renewals, support expansion with Sales, refine customer health scoring, improve onboarding, act as executive sponsor for top accounts, and hire and coach the Customer Success team. Must be hands-on and travel to customer sites.

Provide multilingual customer support via phone, email, and chat; onboard clients; assist with account opening, verification and funding; guide use of platform tools (non-advisory); resolve and escalate issues; maintain records; contribute to knowledge base and process improvements; perform ad-hoc duties.

The Client Success Specialist responds to inquiries, guides onboarding, assists with account registration, and resolves customer concerns while contributing to service processes.

Lead and mentor a Customer Success team supporting Corp IT customers to drive adoption, retention, upsell and cross-sell. Manage customer health, renewal readiness, forecasts, and escalation. Coach CSMs on expansion discovery, renewal strategy, and commercial conversations while partnering with Sales, Product, Support, and Finance to improve outcomes.

As a Junior Customer Success Manager, you'll manage customer relationships, drive API adoption, resolve issues, and identify upsell opportunities.

Manage a portfolio of SMB and Mid-Market EMEA customers through onboarding, adoption, renewal, and expansion. Drive product and AI feature adoption, monitor customer health, identify AI use cases, and collaborate with Sales, Support, Product, and Engineering. Maintain CRM hygiene, account plans, and renewal forecasts while advocating customer feedback to influence product improvements.

Manage public sector client relationships to ensure product value, retention, and upsell. Serve as client advocate, gather feedback, collaborate with Sales and Development, implement risk mitigation strategies, meet success metrics, and represent Citian at regional and national events.

Serve as the strategic account owner to drive value realization, adoption, renewals, and growth for biopharma customers. Build executive relationships, align on success criteria, partner with Implementation, Delivery, and Product, lead customer meetings, advocate customer priorities, monitor account health, and apply commercial data insights to support strategic recommendations.

Manage partner onboarding, drive product adoption, monitor usage and health via dashboards, run enablement and training, escalate risks, provide voice-of-customer feedback, and improve lifecycle playbooks to maximize retention and value.

Manage client relationships and drive adoption of IQVIA research technologies. Provide training, translate clinical needs into data queries, support stakeholders, and collaborate across teams to maximize solution value.

Own a scaled book of high-value customers across the full lifecycle from onboarding through renewal. Drive proactive outreach using health scores and adoption signals, build and optimize automated workflows, detect and recover churn, partner with Sales on upsell, and surface customer insights to Product and GTM teams.

Lead the Americas Customer Success organization, managing Team Leads/Managers to drive retention, expansion, product adoption, and customer value. Ensure proactive adoption, success-plan execution, executive engagement, and close partnership with Sales, Technical Delivery, Product, and Support. Build leadership bench, coach on cybersecurity adoption and executive storytelling, and influence renewal and expansion outcomes.

Provide exceptional customer support to UK small-business customers via inbound calls, web chat and email; convert inbound prospects using sales skills; assist customers with loan applications and deliver efficient, empathetic service while collaborating with the team and suggesting process improvements.

Lead the regional Customer Success organisation for SBD, overseeing Professional Services, CSM, support and renewals. Drive customer-centric strategy, partner with Product/Engineering/Sales, implement AI/digital-enabled support, scale teams across regions, and deliver retention, expansion, and operational efficiency metrics (GRR, NRR, CSAT, TTV, NPS).

Serve as trusted advisor for an enterprise Docebo LMS portfolio: drive adoption, translate strategy into platform configurations, manage renewals, mitigate churn, identify upsell opportunities, and coordinate cross-functional resources to deliver measurable learning outcomes.

Own post-sale journey for enterprise robotic deployments: onboard, drive adoption, measure ROI and health scores, run QBRs, manage escalations, coordinate with Engineering/Field teams, travel to sites, and rebuild Customer Success playbooks.

Lead Customer Success to own onboarding, vendor-managed delivery, and client-portal support. Build scalable playbooks, manage vendor SLAs and performance, drive client advocacy and escalation, ensure compliance integration, and mentor teams to deliver high retention, fast time-to-live, and high client satisfaction.

Own complex, high-value VIP customer issues end-to-end, investigate transaction and access problems, coordinate with OTC/Engineering/Finance, supervise contractor support agents, coach for quality, monitor VIP activity, and report trends to improve VIP experience.

Manage assigned restaurant clients to drive adoption of TabSquare's AI-powered solutions, build stakeholder relationships, monitor usage, perform business reviews, reduce churn, identify growth opportunities, and coordinate cross-functional teams to resolve issues.

Lead and develop a bilingual (French/English) client success team for channel partnerships, drive revenue, retention and partner experience, coach team members through complex renewals and escalations, run strategic partner engagements, improve workflows, and collaborate cross-functionally with Business Development, Marketing, Data, Finance and Operations.