Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.
Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.
Job Description
- Respond to customer/client inquiries and provide support via phone, email, and live chat.
- Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
- Assist clients with account opening and verification processes, providing accurate and timely support.
- Support clients in completing account funding processes through clear guidance and information.
- Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
- Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
- Provide support on trading platform tools and features, addressing technical or operational issues.
- Resolve customer concerns promptly and escalate complex cases when necessary.
- Maintain accurate records of customer interactions, feedback, and follow-ups.
- Contribute to internal knowledge bases, process improvements, and training materials.
- Perform ad-hoc duties as assigned.
Requirements
- Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.
- Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
- Computer literacy is preferred.
- Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.
- Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
- Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
- Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively
- Bumiputera candidates are encouraged to apply.
Benefits
We offer a comprehensive and holistic work experience and package as follows:
- Competitive compensation & benefits.
- Monthly salary package consists of basic salary + commission + shift allowance (if applicable)
- Convenient Access to Public Transport
- FINRA SIE Exam Sponsorship
- Career Development Opportunities in the Financial Services Industry
- Company Team Building & Bonding Activities
- Free-Flow Pantry Snacks & Drinks
- Dynamic, Multinational Working Environment
Please note that only short-listed candidates will be contacted. Thank you.
Skills Required
- Degree or above in relevant qualifications (Diploma in Business, Economics and Financial-related courses welcome)
- Proven working experience in call center, sales support, technical support, online trading and/or stockbroking industry
- Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products
- Computer literacy
- Language proficiency in English and Malay
- Chinese/Mandarin language proficiency
- Professionalism, attention to detail, patience, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills
- Team player, high working efficiency, ability to work under pressure and manage multiple inquiries simultaneously
- Ability to work assigned shifts including evening, night and weekend shifts
Futu Holdings Limited Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Futu Holdings Limited and has not been reviewed or approved by Futu Holdings Limited.
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Healthcare Strength — Health insurance in the U.S. arm is described as strong, with some accounts citing employer-paid premiums for employees. Core medical coverage is listed across U.S. roles.
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Retirement Support — Retirement programs are offered by region, including a U.S. 401(k) with employer contribution and Hong Kong MPF participation. PRC and Singapore roles align with statutory social insurance and CPF-related schemes.
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Equity Value & Accessibility — Equity compensation exists via a group share incentive plan, with some roles in U.S. subsidiaries receiving RSUs at hire. Where granted, equity can meaningfully augment total compensation.
Futu Holdings Limited Insights
What We Do
Futu Holdings Limited (Nasdaq: FUTU) is a leading fintech company committed to transforming the investing experience for investors worldwide. With a global presence across Hong Kong, Singapore, the U.S., Australia, Canada, Japan, Malaysia, and New Zealand, we serve over 26 million users through our one-stop digital platforms, Futubull and moomoo, enabling everyone to become a better investor on the go. At Futu, our mission remains unchanged since day 1: make investing easier and not alone. We empower investors of all levels to confidently navigate the market with all the essential tools and data to achieve their financial goals. Together, we strive to build a world where smarter investing is within reach for all.
