Top Tech Jobs & Startup Jobs

Own and grow strategic relationships with large Canadian merchants. Develop multi-year account plans, negotiate contracts and pricing, analyze partner performance, identify growth opportunities, and coordinate Product, Technical, Credit, Analytics, Marketing, and Risk teams. Manage customer health, retention, adoption, and business outcomes while influencing executive stakeholders and driving complex commercial initiatives.

Leads the customer success and MLR operations function for an AI platform serving pharmaceutical companies. Builds scalable customer success processes, value realization frameworks, implementation playbooks, and success metrics. Owns the customer journey from pre-sales value discovery and ROI development through implementation, adoption, expansion, and advocacy. Acts as an MLR subject matter expert, drives operational transformation, influences product enhancements, and builds the organization as the startup scales.

The Customer Success Manager will manage 25-40 accounts, focusing on onboarding, upselling, and ensuring customer satisfaction with a technical healthcare product.

Manage the customer lifecycle from adoption through renewal and expansion for a B2B SaaS portfolio. Drive product usage, customer health, ROI, retention, upsells, and renewals while maintaining strategic relationships with decision-makers. Lead business reviews, identify churn risks, negotiate commercial terms, and collaborate with Product, Engineering, Support, dealers, and channel partners. Use Gainsight to track activities, risks, opportunities, and customer outcomes.

Maintain books and records for hedge and private equity funds; prepare and review NAVs, fees, investor allocations, capital calls, distributions, and financial statements. Manage fund structures, governing documents, reconciliations, KPIs, client deliverables, and stakeholder coordination. Support fund launches, operating model design, control mapping, and post-launch stabilization. Lead remediation of complex accounting breaks and systemic issues while implementing preventive controls.

Manage and grow a portfolio of mid-size and enterprise advertising measurement clients through adoption, renewals, expansions, business reviews, and ROI realization. Lead pricing, scoping, negotiations, and deal operations while partnering with Sales, Services, Product, Marketing, Support, and Onboarding. Use brand lift expertise to guide measurement strategies, mitigate churn, identify product improvements, and develop customer success plans, case studies, and engagement campaigns.

Own day-to-day relationships for assigned client accounts, resolve operational issues, monitor account performance, investigate trends, and coordinate cross-functional teams. The role supports client meetings, renewal and expansion planning, data requests, process improvements, and proactive risk management while serving as the liaison between clients and pharmacy operations, patient experience, supply chain, and internal stakeholders.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Own end-to-end customer journey from onboarding through renewal. Lead implementations, drive adoption and value, identify expansion opportunities, manage renewals, and scale CS playbooks through cross-functional partnership to improve retention and growth.

Manage a portfolio of AVEVA customers through onboarding, deployment, adoption, and expansion. Build trusted stakeholder relationships, create success plans, coordinate services and partners, drive software adoption, identify growth opportunities with Sales, and represent customer needs internally. The role requires strong communication, presentation, relationship management, prioritization, project management, strategic thinking, and familiarity with AVEVA or similar industrial software and relevant process manufacturing or engineering industries.

Build strategic relationships with enterprise customers, drive product adoption and expansion, lead onboarding, QBRs, and strategic reviews, and communicate Datadog’s business value to executive, technical, and business stakeholders. Analyze usage trends and datasets to identify gaps, quantify outcomes, and recommend growth opportunities. Coordinate cross-functional teams including Sales, Solutions Engineering, Technical Account Management, Product, Support, and Enablement to ensure customer success.

Lead Customer Success strategy across APAC, manage strategic enterprise and mid-market accounts, and improve onboarding, adoption, retention, and expansion. Build scalable CS frameworks in Vitally.io, advise executive stakeholders, identify churn risks, support upsell and cross-sell initiatives, analyze usage and feedback, influence the product roadmap, and report results against customer and commercial metrics.

Own a portfolio of strategic enterprise accounts, guiding technical onboarding, adoption, usage health, renewals, and expansion. Translate platform capabilities, security risks, and usage data into executive business value. Partner with sales, support, engineering, and product teams; contribute to QBRs, playbooks, AI-enabled workflows, and account health strategies. Mentor junior team members and help improve customer success processes across the organization.

Microsoft Erada is a paid six-month internship for Qatari nationals. Interns will train (skilling bootcamp) then join as Customer Success Account Manager interns to support post-sales adoption, coordinate cross-functional teams, engage partners, gather customer insights, demonstrate solutions, and support digital transformation projects with mentorship and technical training in cloud and AI.

Leads Microsoft’s Customer Success Account Management team, driving customer value, technology adoption, retention, and growth. Develops strategic customer success plans, aligns delivery programs with business outcomes, manages executive and partner relationships, identifies expansion opportunities, and mitigates customer, security, and compliance risks. Coaches team members, manages performance, and fosters continuous learning and delivery excellence.

Manage customer success across onboarding, training, support, documentation, project coordination, product feedback, account health, renewals, and expansion signals. Use AI to improve response quality and efficiency, monitor product adoption, identify account risks, coordinate cross-functional delivery, and communicate customer needs to product and leadership. The role requires strong SaaS customer-facing experience, technical curiosity, written communication, project management, teaching, queue management, and familiarity with help desk and CRM platforms.

Manage strategic Canva Enterprise customers throughout the post-sale lifecycle, from onboarding and adoption through renewals and expansion. Drive retention, revenue growth, upsells, and cross-sells while mitigating account risks. Build executive-level relationships, interpret customer data, influence product direction, and coordinate cross-functional teams including Sales, Implementation, Technical Account Management, Support, and Solutions Consulting.

Manage day-to-day relationships with credit union partners, resolve product questions, support onboarding, drive platform adoption, deliver staff training, and conduct business reviews. Track referrals, engagement, and utilization to identify opportunities and inform internal teams. Build scalable enablement materials, playbooks, and AI-first workflows while collaborating with operations, product, marketing, and insurance agents.

Support 30+ credit union partners by driving product adoption, delivering scalable training and enablement, managing onboarding, coordinating cross-functional initiatives, and monitoring engagement and referral metrics. The role includes building playbooks, supporting partner relationships, preparing business reviews, identifying adoption opportunities, and translating partner feedback and data into product and process improvements.

Supports a large portfolio of clients through timely request management, inquiry triage, issue resolution, client record maintenance, reporting, health checks, and escalation tracking. Partners with internal teams to resolve client needs, identify recurring issues and process gaps, and maintain consistent service quality. Requires strong organization, communication, judgment, responsiveness, and proficiency or willingness to learn CRM and client management tools.

Own technically complex post-launch customer cases through root-cause resolution across the platform, ERP systems, data, and process logic. Stabilize deteriorating accounts, drive initiatives that reduce recurring support effort, improve diagnostics and self-service, and represent customer issues to Product and Engineering. Build tooling and documentation, identify structural problems, mentor junior colleagues, and support Consultants and Customer Success Managers with technical escalations.

Investigate and resolve customer incidents involving finance and supply chain workflows, documents, postings, and dashboards. Respond through support channels, adjust configurations, join customer calls, escalate complex issues with evidence, and improve recurring processes through tooling and documentation. The role combines technical investigation, data analysis, customer communication, and operational improvement within an enterprise SaaS platform.

Build strategic relationships with Dutch education customers, align Microsoft cloud, AI, security, and modern workplace solutions to institutional objectives, and lead adoption and digital transformation programs. Develop roadmaps, conduct executive program reviews, mitigate security and consumption blockers, coordinate cross-functional teams, and drive measurable customer outcomes across universities, colleges, and public-sector education organizations.

Leads post-sales customer success for strategic enterprise accounts, aligning Microsoft and partner resources to customer business outcomes. Manages customer relationships, success plans, program delivery, technical stakeholder engagement, cloud adoption, consumption milestones, retention, and churn risks. Connects Microsoft cloud and AI solutions to customer objectives, develops programs of work, and supports ongoing delivery and executive-level value realization.

Provides operational stock plan administration and client support across the Shareworks platform. Serves as a subject matter expert, resolves technical and configuration issues, manages cases and escalations, monitors Jira and Salesforce queues, and supports testing and bug documentation. The role also improves workflows, validates solutions, maintains audit-compliant records, and collaborates with onboarding, product, and cross-functional teams to deliver reliable corporate client service.