your impact
We're looking for a Customer Success Lead to shape how we look after customers across APAC. Player and coach: you'll run our biggest accounts yourself while building the frameworks the whole team uses.
You'll own Customer Success strategy for APAC, working closely with the VP of Growth to trial, implement and scale what works. Onboarding, retention, expansion — you'll improve all three, and you'll prove it with numbers.
Our office is Sydney CBD, Monday to Thursday. Fridays from home. This is a parental leave cover role, so you're stepping into something that's already running. You'll have real latitude to improve it.
what you'll do
Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients
Manage our top-tier accounts yourself, setting the standard for engagement, escalation and strategic alignment
Build onboarding, adoption and retention frameworks in Vitally.io that move customer satisfaction and Net Revenue Retention
Act as a strategic advisor to executive stakeholders, tying their business outcomes to what our products actually do
Partner with Sales and Marketing on upsell and cross-sell plays that lift NRR
Spot at-risk accounts early and intervene before they churn
Turn usage data and customer feedback into insight that shapes strategy and influences the product roadmap
Report clearly on what CS is delivering, linked to retention, adoption and commercial metrics
what you'll bring
4+ years in Customer Success or Account Management, ideally SaaS
A track record of leading CS initiatives that produced measurable results
Strong analytical and strategic thinking
Clear, confident communication — you build relationships quickly
Comfort working cross-functionally and running your own projects
Experience with Vitally.io or similar CS platforms
Enterprise or mid-market account experience in APAC
Nice to have
Don't tick every box? Apply anyway. We hire for potential and mindset as much as experience — if this role excites you, we want to hear from you.
life at clearer.io
Customers at the heart: we obsess over their needs so we can grow together
Purposeful progress: we don't settle — we take initiative and embrace bold thinking
Endless innovation: we refine, improve, and take meaningful action
Always open: we build trust through transparency and global collaboration
eCommerce is crowded, noisy and increasingly complex. At clearer.io, we're built for a different outcome: clarity you can act on.
We connect to the stack a merchant already uses. Our AI agents enrich their catalogue, learn from their reviews and customers, and put that intelligence to work inside the tools they already own — so their products get found, trusted and chosen by shoppers and AI, without replatforming. We do this across our products: Clearer, Boost Commerce, REVIEWS.io and Influence, used by thousands of merchants worldwide.
We're a global team with offices in Australia, the UK, Germany, Vietnam and the US, backed for the long term by PSG Equity and Silversmith Capital Partners.
We care about doing the work properly: listening first, building second and shipping quickly where it matters. Results matter more than rhetoric.
What guides us day to day:
clear benefits
Your birthday off - a full paid day, just for you, every year
Give Back Day -a paid day each year to volunteer for a cause you care about
Bonusly peer recognition — real-time shout-outs tied to our values, with points that convert to real rewards
Clearer Together - each quarter, one employee who exemplifies our values wins a fully-funded 5-night trip to one of our global offices (Sydney, Berlin, Leicester, Irvine or Ho Chi Minh City)
Stopover - travelling near one of our offices? Once a year we'll fund a day with the local team
a fair shot for everyone
We're committed to a fair and inclusive hiring experience. Hiring decisions at clearer.io are based on skills, experience and role requirements, nothing else. If you need any adjustments during the interview process, just tell us, it won't affect your application.
If you believe eCommerce growth should be simpler, smarter and clearer - we'd love to hear from you. Apply now!
Skills Required
- 4+ years of experience in Customer Success or Account Management, ideally in SaaS
- Track record of leading Customer Success initiatives with measurable results
- Strong analytical and strategic thinking
- Clear, confident communication and relationship-building skills
- Comfort working cross-functionally and independently managing projects
- Experience with Vitally.io or a similar Customer Success platform
- Enterprise or mid-market account experience in APAC
What We Do
At Clearer.io, we’re on a mission to simplify and supercharge ecommerce success. Formerly known as AppHub, we’ve evolved our identity to better reflect our commitment to clear, fast, and impactful solutions for growing online businesses. We provide cutting-edge tools designed to optimize the entire shopping journey, from customer acquisition to conversion and beyond. By empowering ecommerce brands with user-friendly technology, actionable insights, and dedicated support, we help businesses streamline their operations and grow with confidence. Our vision is straightforward: make ecommerce tools that are powerful yet simple, flexible yet reliable. We’re here to make things clearer—so businesses can focus on what they do best: delivering great products and experiences to their customers. Let’s build a brighter future for ecommerce, together
