Customer Success [Multiple Positions Available]

Posted One Month Ago
Boston, MA, USA
Hybrid
102K-132K Annually
Mid level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Maintain books and records for hedge and private equity funds; prepare and review NAVs, fees, investor allocations, capital calls, distributions, and financial statements. Manage fund structures, governing documents, reconciliations, KPIs, client deliverables, and stakeholder coordination. Support fund launches, operating model design, control mapping, and post-launch stabilization. Lead remediation of complex accounting breaks and systemic issues while implementing preventive controls.
Summary Generated by Built In

DESCRIPTION:

Duties: Maintain books and records for hedge and private equity funds. Prepare and review Net Asset Values, management fees, carried interest and performance fee calculations, investor allocations, and capital account statements in adherence to the control framework, including policies and procedures. Prepare and review capital call and distribution calculations including investor notices and reconcile call proceeds and distribution payments. Coordinate with Investor Relations on the release of capital notices and report on the investor reporting portal. Work closely with manager, team, and support functions to manage client expectations and ensure adherence to SLA timelines for client deliverables and ad hoc requests. Liaise with support functions, internal and external stakeholders, including Risk and Control groups, Audit, Tax, Compliance, Implementation, and Investor Relations. Review fund governing documents and related agreements, and ensure the correct set-up and maintenance of fund structures and investments in the accounting database. Maintain operational KPIs (timeliness, pricing exceptions, error rates) and provide trend analysis and remediation actions to improve quality and efficiency. Support new fund launches and strategy expansions by partnering on operating model design, control mapping, dry runs/parallel periods, and post-launch stabilization. Lead remediation of complex breaks and systemic issues by identifying patterns, partnering with technology/operations to address root causes, and implementing preventive controls to reduce recurrence.

QUALIFICATIONS:

Minimum education and experience required: Masters's degree in Finance, Business Administration, Accounting, or related field of study plus 2 years of experience in the job offered or as Customer Success, Fund Accountant, or related occupation. The employer will alternatively accept a Bachelor's degree in Finance, Business Administration, Accounting, or related field of study plus 4 years of experience in the job offered or as Customer Success, Fund Accountant, or related occupation.

Skills Required: This position requires one (1) year of experience with the following: Using accounting platforms including Arcesium, Geneva, Mantra, Investran, and Cascade to look up, edit, and record accounting entries to adhere to the US GAAP for Investment Funds; Managing accounting for bank loans and other private credit investments including the treatment of paydowns, interest, and PIKs; Performing fund accounting for various fund types including standalone, master/feeder structures, sidepockets, blockers, PE, and hybrids. This position requires any amount of experience with the following: Using Excel for fund accounting purposes including investor allocations and calculating managements fees and carry, as outlined in the fund documents; Utilizing complex formulas including VLOOKUP and SUMIF functions to accurately record client reports; Executing dual-sided entries in accounting platforms including Arcesium, Geneva, Mantra, Investran, and Cascade to ensure accurate past, present, and future accounting reports; Performing waterfall, carried interest, and IRR calculations and assessing their impact on accounting records.  

Job Location: 70 Fargo Street, Boston, MA 02210.

Full-Time. Salary:  $102,198.00-$132,000.00 per year.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • Master's degree in Finance, Business Administration, Accounting, or a related field, plus 2 years of experience in the job offered, Customer Success, Fund Accountant, or a related occupation
  • Bachelor's degree in Finance, Business Administration, Accounting, or a related field, plus 4 years of experience in the job offered, Customer Success, Fund Accountant, or a related occupation
  • At least 1 year of experience using Arcesium, Geneva, Mantra, Investran, and Cascade accounting platforms for investment fund accounting under US GAAP
  • At least 1 year of experience managing accounting for bank loans and private credit investments, including paydowns, interest, and PIKs
  • At least 1 year of experience performing fund accounting for standalone, master-feeder, sidepocket, blocker, private equity, and hybrid funds
  • Experience using Excel for fund accounting, investor allocations, and management fee and carried interest calculations
  • Experience using VLOOKUP and SUMIF formulas to prepare accurate client reports
  • Experience executing dual-sided accounting entries in Arcesium, Geneva, Mantra, Investran, and Cascade
  • Experience performing waterfall, carried interest, and IRR calculations and assessing their accounting impact

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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