Top Tech Jobs & Startup Jobs

Upgrades Duck Creek Policy client applications, analyzes release impacts and customizations, debugs base and custom code, and resolves integration issues. The role develops upgrade paths, uses Duck Creek diagnostic tools, identifies automation opportunities, supports certification activities, and collaborates with development, QA, support, customers, technical leads, and project managers. It also involves SQL troubleshooting, performance optimization, customer issue triage, risk communication, mentoring, and knowledge sharing.

Handle inbound customer queries, troubleshoot issues, provide effective solutions, communicate client pain points internally, educate users on product features, and help customers succeed. The role emphasizes empathy, clear communication, proactive problem-solving, customer loyalty, and trust-building in a fast-paced SaaS and AI startup environment.

Manage customer success from onboarding through renewal and expansion. Build success plans, drive product adoption, track customer health and usage, deliver training, resolve blockers, gather feedback, and support retention and growth. Develop trusted relationships with customer stakeholders, identify churn risks and expansion opportunities, provide value and ROI insights, and collaborate cross-functionally on modernization, renewals, and customer outcomes.

Serves as the primary client contact and technical advisor for cybersecurity services. The role manages relationships, service reviews, SOC performance, incident trends, projects, reporting, risk, change control, and continuous improvement. It collaborates with SOC, Sales, Operations, Engineering, and clients to improve detection coverage, incident response, service delivery, and account growth while providing risk-based recommendations and coordinating project transitions.

Manage strategic, high-value customer accounts by building relationships, driving adoption and retention, developing success plans, conducting business reviews, monitoring customer health, preventing churn, and identifying growth opportunities. Collaborate with Sales, Product, and Support while advocating for customers and providing feedback to improve the product and overall customer experience.

Lead and scale a US-based Customer Success team across New York and San Francisco. Manage CSMs, forecast renewals, monitor customer health, conduct one-on-ones, join customer calls, and establish repeatable operating rhythms. Partner with Sales, Product, Marketing, and RevOps while representing customer feedback in product decisions. Champion AI-powered workflows for account research, health monitoring, call preparation, and QBRs.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage school accounts using Jacaranda digital learning solutions, supporting onboarding, implementation, training, technical troubleshooting, usage monitoring, and retention. Build relationships with school leaders, teachers, and IT teams; track engagement and account health; manage access provisioning; document issues in Salesforce; and collaborate with Sales, Marketing, Technology, Publishing, and Development teams. The role requires regular travel to schools and ownership of territory-level retention targets.

Manage a portfolio of corporate customer accounts, building stakeholder relationships and driving retention, adoption, renewals, satisfaction, and expansion opportunities. Coordinate onboarding, training, implementation, business reviews, and ongoing engagement with internal teams and senior client stakeholders. Serve as the customer voice across sales, services, marketing, finance, and operations while identifying advocacy opportunities and delivering a strong customer experience.

Manage customer relationships and support engagements for Microsoft cloud adoption. Drive proactive support programs, cloud consumption, customer experience, environment health, and strategic escalations. Coordinate Microsoft teams, account planning, technical resources, and service delivery to resolve blockers and deliver measurable business outcomes. The role requires strong relationship management, program coordination, Microsoft technology knowledge, executive communication, and experience managing IT support and solutions.

Manages public sector customer relationships and success plans, coordinates Microsoft, partner, and technical resources, monitors customer health, drives adoption of Microsoft cloud investments, facilitates governance, mitigates risks, and delivers measurable business outcomes through cross-functional collaboration.

Leads strategic customer success for enterprise accounts, driving Azure and AI adoption, consumption growth, business value, security, resiliency, and long-term customer health. Advises executive stakeholders, orchestrates Microsoft and partner teams, develops Customer Success Plans and strategic roadmaps, manages escalations and delivery risks, identifies expansion opportunities, and coaches teams across complex multi-country engagements.

Supports senior Customer Success Account Managers across Danish and Nordic customer portfolios. The role tracks cloud adoption, AI and Copilot usage, solution health, delivery milestones, support signals, risks, and remediation actions. It synthesizes account and portfolio intelligence, coordinates internal follow-ups, monitors customer outcomes, and prepares insights for executive discussions. The position is designed for early-career professionals working within a pod model under senior guidance.

Manage a book of mid-market/enterprise customers as a trusted advisor: lead onboarding, training, expansions, and renewals; drive revenue growth; provide technical guidance on prompts, workflows, and API integrations; troubleshoot with Product & Engineering; and build scalable CS processes, playbooks, and documentation.

Own a portfolio of B2B SaaS accounts in Korea, leading onboarding, learner engagement, business reviews, retention, renewals, and expansion. Monitor usage data to identify risks, execute targeted interventions, and demonstrate customer ROI. Collaborate with Sales, Marketing, Product, and Engineering while maintaining accurate account and renewal data in HubSpot.

Leads post-sale customer success for complex enterprise accounts by aligning Microsoft cloud solutions with business objectives. Builds executive relationships, develops success plans, orchestrates technical delivery across Microsoft and partners, manages escalations and blockers, drives cloud adoption and consumption, and improves operational health. Requires strong customer success, stakeholder management, communication, planning, analytical, and enterprise technology engagement skills.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a portfolio of 20–30 strategic enterprise customers across the Benelux region. Build success plans, lead executive business reviews, drive product adoption, monitor customer health, mitigate renewal risks, and support retention and expansion. Develop executive relationships across HR, IT, Finance, Procurement, and leadership teams while collaborating cross-functionally with Sales, Product, Engineering, Professional Services, and Support. Use customer data, AI, and automation to improve outcomes and productivity.

Lead pre- and post-sales technical enablement and implementations with GSI partners for an AI Operations Platform. Drive Co-pilot and Agentic AI use-case design, run workshops, troubleshoot deployments, ensure client go-lives, and optimize CSAT while expanding license adoption and identifying additional AI use cases.

Owns the success strategy for a portfolio of complex B2B SaaS customers. Responsibilities include developing success and account plans, leading executive reviews and adoption workshops, analyzing customer health and usage data, managing risks, supporting renewals and expansions, and demonstrating measurable business value. The role partners with Account Management, Product, Engineering, Services, and Support while building relationships across customer functions and using AI-driven customer intelligence tools.

Own a small portfolio of strategic enterprise B2B SaaS customers, building executive relationships, leading business reviews, developing account plans, driving retention and expansion, managing escalations, and coordinating internal teams. The role also brings customer feedback into product discussions, shapes the enterprise customer experience, and coaches peers through complex situations. It is an individual contributor position with occasional travel to customer meetings.

Provide Mandarin-language customer support to students and parents throughout their learning journey. Responsibilities include answering inquiries, managing course schedules and class changes, monitoring student progress, resolving complaints, documenting interactions, and collaborating with teaching and operations teams to improve customer experience.

Support customer onboarding, issue resolution, renewals, upselling, training, and relationship management. Monitor engagement data, maintain CRM records, coordinate implementation schedules and budgets, gather feedback, and collaborate internally to improve products and services.

Manage strategic healthcare technology accounts from onboarding through long-term support. Responsibilities include coordinating service delivery, overseeing equipment implementations, maintaining customer playbooks, conducting business reviews, tracking assets and performance, resolving issues, managing projects, and identifying expansion opportunities. The role requires frequent on-site customer engagement near Cape Coral, Florida, collaboration with cross-functional teams, and travel to healthcare sites.

Manages enterprise and public-sector customer relationships, driving Microsoft cloud adoption, consumption, support quality, and business outcomes. Coordinates proactive support programs, account planning, technical issue resolution, escalations, and cross-functional Microsoft teams. Ensures customer environments remain healthy, resilient, and secure while accelerating value from Microsoft investments.