Customer Success Specialist

At JoyzAI, we’re not just building a SaaS company, we’re building a place where ideas, ownership, and “chull” (that restless drive to do more) come alive. If you’re someone who loves solving real problems, takes pride in your craft, and hates corporate nonsense, you’ll fit right in.

JoyzAI is a fast-growing AI-powered SaaS startup helping businesses eliminate customer frustration and scale smarter. We’re a young, hungry team serving 200+ customers and we’re just getting started.

If customer support means copy-pasting replies to customer queries for you, we don’t want you.

Off the topic! What makes you happy? Like, ‘made my day’ kinda happy!

If it’s that moment when a customer says something like - “Thank you so much! This was a HUGE help!” then you are hired!

At JoyzAI, we believe CS is ONLY about empathy and solutions, rather than copy-pasting replies and closing tickets.

We are looking for a Customer Success Executive who will be the voice of JoyzAI for our clients. You’ll handle queries, troubleshoot issues, and guide customers towards loyalty with our product. This role is not about answering tickets or resolving queries. It’s about delighting customers, actually solving their problems, and building trust at every touchpoint.

You’ll:

• Handle inbound customer queries with empathy and clarity

• Troubleshoot issues and deliver simple, effective solutions

• Understand client pain points and communicate them internally

• Educate users about product features and best practices

• Go beyond “support” - help customers succeed

Who We’re Looking For:

• Excellent communication skills in English (and Hindi is a plus)

• Calm under pressure, patient, and genuinely customer-first

• Fast learner, excited about SaaS, AI, and startups

• Empathetic problem solver with a “how can I fix this?” attitude

• Adaptable and proactive in a fast-paced environment

What We Offer:

• Freedom to own your work and make real impact

• Competitive compensation and perks

• Unlimited leave policy + 5-day work week

• Learn SaaS, sales, product, and everything in between

• Work directly with leadership to shape the customer experience

Our hiring process at JoyzAI is fast, transparent, and values your time.

It typically includes:

1️⃣ HR Round – a quick introduction and role discussion

2️⃣ Task Round – a short assignment to understand your approach

3️⃣ Hiring Manager Round – a deeper dive into your skills and experience

4️⃣ Final Round – culture fit and final alignment

The entire process usually wraps up within a week.

At JoyzAI, we celebrate diversity and welcome everyone. If you’re curious, driven, and ready to make an impact, we want you on our team