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Lead onboarding, implementation, and ramp-up for strategic and enterprise merchants. Act as trusted consultant to optimize payments performance, define KPIs, coordinate cross-functional teams, and identify growth opportunities for Sales/Account Management.

The role involves collaborating with various teams to define technical solutions for customer needs, leading technical calls, and preparing solution proposals. A strong focus on the payments industry and excellent interpersonal skills are essential.

Own end-to-end operational health for payment partners in Mexico, monitoring KPIs, troubleshooting integrations, analyzing large datasets, and driving improvements in payment flows, routing, and partner performance. Lead RCAs, build dashboards, present executive BEAT reports, and support product and growth teams with data-driven insights and automation/AI initiatives.

As a Product Manager at EBANX, you'll define and execute the strategy for local payment solutions in the South Cone, ensuring alignment with market needs and business priorities, while managing the product lifecycle and fostering cross-functional collaboration.

Support daily treasury operations including updating balances and bank statements, AP/AR and ERP routines, cash flow controls, KPI reporting, compliance documentation, execute automations, assist month-end closing, and identify process improvements.

Lead and scale EBANX's global AML program across multiple jurisdictions. Own KYC/KYP/KYE, transaction monitoring, sanctions screening, investigations and SAR/STR reporting. Manage correspondent bank and regulator relationships, conduct enterprise AML risk assessments, and report to executive leadership and the Board. Build and coach a high-performing AML team and partner with Product, Engineering, Legal, and Risk to embed risk-based controls while applying automation and analytics to improve effectiveness and customer experience.

The Market Intelligence Senior Analyst will analyze data, conduct market research, and generate insights to inform product strategies and executive decisions. Responsibilities include market and competitive research, crafting narratives, and collaborating with cross-functional teams to support strategic recommendations.

Support the Head of Revenue Strategy in executing cross-functional revenue initiatives. Orchestrate projects, maintain documentation and dashboards, conduct commercial and financial analysis, research market trends, and prepare succinct, executive-ready materials for CRO and C-suite audiences.

Manage technical relationships with merchants by monitoring payment platform performance, investigating incidents using SQL, APIs and log tools, resolving transaction issues, communicating escalations, and driving product and operational improvements. Support implementations, track KPIs (volume, approval, chargebacks), and collaborate with product, engineering, fraud and commercial teams to optimize payment solutions.

As a Product Manager at EBANX, you'll enhance payment methods in Mexico, optimizing performance, reducing costs, and improving approval rates while collaborating with cross-functional teams.