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The role involves understanding customer processes, validating technical designs of applications, estimating project efforts, supporting implementation activities, and mentoring colleagues in application architecture.

Lead digital transformation initiatives in captive insurance, focusing on strategic advisory, client engagement, innovation, and thought leadership.

The CCaaS Senior Developer designs and maintains scalable contact center software solutions, focusing on integration, optimization, and collaboration with cross-functional teams.

Provide back-office claims support including accurate data entry, document management, routine reporting, and coordination with internal teams to ensure timely, confidential, and quality claims administration.

Lead and manage claims supervisors and estimators to deliver efficient, compliant claims operations. Oversee staffing, workflow, quality assurance, budgets, vendor relationships, and reporting. Translate enterprise claims strategy into operational plans, drive continuous improvement, handle escalations and customer inquiries, and support change management, training, and succession planning. Ensure regulatory compliance and partner with stakeholders to optimize processes and service delivery.

Manage end-to-end acquisition campaigns (direct mail and email), deploy and optimize campaigns across platforms, build email sends in Salesforce Marketing Cloud, coordinate vendors for direct mail, analyze performance and run A/B tests, support audience segmentation and budget/forecasting to drive lead generation and premium growth.

Lead product development using Agile principles. Manage team backlog, prioritize needs, oversee development stages, and communicate with stakeholders while mentoring junior product owners.

The FBS Data Engineer designs and develops data solutions, ensuring data readiness for users and implementing scalable data pipelines, using various technologies while requiring limited guidance.

The Technical Lead manages Incident and Problem Investigations, ensuring efficient service restoration and improving operational health through collaboration and strategic initiatives.

The role involves managing data for capital modeling processes, enhancing analytical tools, conducting analyses, and supporting strategic recommendations.