Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution. Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities. Utilizes system monitoring utilities to monitor system availability. Extracts and compiles data system monitoring data to create availability scorecards and reports
Essential Job FunctionsPerform research, systems analysis and design and makes recommendations to management. Act as a liaison between IT, users and vendors in development and maintenance of systems. Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is p erformed. Perform business analysis and interview clients to determine business needs and project scope. Negotiate, and implement business objectives. Review data from system monitoring utilities to prepare detailed reports on system availability. Maintain and administer system monitoring utilities. Ability to run small projects with minimal supervision. Independently, run technical calls and report to senior management Ability to run large transformation projects, handle multiple priorities with minimal supervision. Able to backstop for a Program Manager Level 1 position whenever needed.
Requirements
Strong experience with Microsoft Power Automate Cloud Flows and Desktop Flows (RPA) Knowledge of Power Platform environments, solutions, and deployment processes Experience managing bots, machine groups, unattended automation, and gateways Ability to analyze execution logs, audit logs, exceptions, and error reports Understanding of Dataverse, connectors, authentication, and service accounts Provide Level 1/Level 2 support for Power Automate solutions by troubleshooting workflow failures, connectivity issues, authentication problems, and performance bottlenecks Experience with incident management, root cause analysis (RCA), and production support Good communication, documentation, and stakeholder management skills Knowledge of CI/CD and Power Platform ALM practices is preferred Understanding of Power Platform monitoring and governance tools is an advantageAdditional Preferred Branch(es) of Study
Rest API - Entry Level (1-3 Years)
.Net - Entry Level (1-3 Years)
Python - Entry Level (1-3 Years)
SQL - Entry Level (1-3 Years)
powerautomate - Intermediate (4-6 Years)
ServiceNow - Entry Level (1-3 Years)
Dynatrace - Entry Level (1-3 Years)
Rally - Entry Level (1-3 Years)
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Skills Required
- Strong experience with Microsoft Power Automate Cloud Flows and Desktop Flows (RPA)
- Knowledge of Power Platform environments, solutions, and deployment processes
- Experience managing bots, machine groups, unattended automation, and gateways
- Ability to analyze execution logs, audit logs, exceptions, and error reports
- Understanding of Dataverse, connectors, authentication, and service accounts
- Ability to provide Level 1 and Level 2 support for Power Automate solutions
- Experience troubleshooting workflow failures, connectivity issues, authentication problems, and performance bottlenecks
- Experience with incident management, root-cause analysis, and production support
- Good communication, documentation, and stakeholder management skills
- REST API experience, entry level, 1–3 years
- .NET experience, entry level, 1–3 years
- Python experience, entry level, 1–3 years
- SQL experience, entry level, 1–3 years
- Power Automate experience, intermediate, 4–6 years
- ServiceNow experience, entry level, 1–3 years
- Dynatrace experience, entry level, 1–3 years
- Rally experience, entry level, 1–3 years
- Knowledge of CI/CD and Power Platform ALM practices
- Understanding of Power Platform monitoring and governance tools
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
