FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Requirements
About the Role Are you an experienced IT Technical professional passionate about driving service delivery improvements on a scale? We are seeking a technical specialist to join our Infrastructure Shared Services (ISS) department to manage Incident and Problem Investigations. ·
Major Incident Management: Function as the first line of defense in responding to production issues, constantly monitoring system health, and troubleshooting with appropriate teams to expedite service restoration.
Problem Management: Implement preventive measures by seeking root causes and working cross-functionally across various groups to improve code, infrastructure, processes, and more.
What You will Do:
Manage Production Incidents and Problems effectively.
Own Farmers' production operational health, including real-time communication with stakeholders during service disruptions.
Bring strategic thinking to identify opportunities for efficiency gains through optimization, simplification, and automation.
Develop strong partnerships with IT stakeholders across infrastructure, application development, architecture, data, and security teams.
Drive towards meeting and exceeding ITSM KPIs based on the organization’s strategic goals.
Collaborate with talented IT teams with varying levels of experience in a hybrid workplace.
Foster an inclusive work environment and promote our company culture.
What You'll Accomplish:
Protect the stability and performance of production applications.
Continuously improve system uptime and reduce mean time to recovery (MTTR).
Keep the ITSM team ahead of the curve, preventing production outages before they occur by effective change and problem management.
Work with a cohesive and effective team of IT professionals committed to service delivery.
Work hours are primarily aligned to the standard schedule; however, flexibility to support extended hours may be required based on business needs.
What You Bring:
Technical Expertise Ability to understand large-scale IT ecosystems and associate business processes with the IT systems supporting them
General knowledge in engineering, software development, cloud computing, DevOps, SRE, and Observability, with expertise in at least one area.
Problem-solving/Analytical Skills: Ability to troubleshoot, analyze, and resolve IT application problems of varying magnitudes.
Monitoring Tools: Experience with multiple application performance, log analysis, network performance, and digital experience monitoring tools (e.g., Dynatrace, ThousandEyes, ExtraHop, SevOne, FullStory, etc.)
Process Improvement: Experience in identifying and driving process improvements resulting in efficiency gains and/or improved customer experience.
Benefits
This position comes with a competitive compensation and benefits package.
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Skills Required
- Experience as an IT technical professional managing major incidents and problem investigations
- Ability to understand large-scale IT ecosystems and their supporting business processes
- General knowledge of engineering, software development, cloud computing, DevOps, SRE, and observability, with expertise in at least one area
- Ability to troubleshoot, analyze, and resolve IT application problems of varying magnitudes
- Experience using application performance, log analysis, network performance, or digital experience monitoring tools such as Dynatrace, ThousandEyes, ExtraHop, SevOne, or FullStory
- Experience identifying and driving process improvements that improve efficiency or customer experience
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
