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The Senior Claims Operations Specialist manages claims workflows, ensures data integrity, supports onboarding, and contributes to operational efficiency and quality outcomes.

Design, configure, and support SAP FS-RI reinsurance solutions integrated with S/4HANA and FS-CD. Translate reinsurance requirements into technical and functional specs, set up treaty/facultative structures, ensure accurate reinsurance accounting, support period-end close, lead SIT/UAT and defect resolution, perform impact analysis, validate supplier designs and estimates, and collaborate with Actuarial, Finance, Business Ops, and IT.

Lead and develop a distributed team of cloud engineers, manage cloud platforms, drive automation, and ensure operational excellence across multi-cloud environments.

Manage and optimize the Farmers Lead Marketplace by supporting marketing leadership, analyzing regional performance, enabling agents, coordinating with regional teams, tracking reporting, and driving initiatives to improve lead conversion, productivity, and profitability.

Serve as trusted advisor for IT onboarding, ensuring positive end-user experiences by provisioning hardware, software, IDs, network access, and licenses. Coordinate with talent acquisition, hiring managers, suppliers, and Finance; manage Quickbase records, troubleshoot access/licensing issues, recommend process improvements, and support post-onboarding needs and system changes.

Support Agile Release Train execution and UAT by developing and executing UAT test plans, validating acceptance criteria, tracking defects, troubleshooting environments, coordinating releases, mentoring junior testers, and collaborating with product, QA, and Agile teams to ensure delivery alignment and smooth code transitions.

Provide expertise in designing business applications, ensuring alignment with requirements, and supporting implementation activities while troubleshooting issues and conducting impact analysis.

The Senior Associate Decision Scientist role involves providing analytics support by building reports and dashboards, writing SQL, and maintaining data models while collaborating with stakeholders to derive insights.

Own end-to-end architecture for AI voice agent solutions, integrating telephony, Cisco contact center, CX platforms and backend services. Define backend APIs, scalability patterns, conversational flows, state management, observability, and performance standards. Collaborate with product, engineering, and vendors to drive roadmap and implementation.

Design, validate, and support SAP-based data applications. Query and extract data from SAP systems, maintain master data, transform metrics into dashboards (Power BI/Tableau/SAC), investigate data quality issues, and support implementation, testing, and supplier deliverable reviews.