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Lead digital transformation initiatives in captive insurance, focusing on strategic advisory, client engagement, innovation, and thought leadership.

The CCaaS Senior Developer designs and maintains scalable contact center software solutions, focusing on integration, optimization, and collaboration with cross-functional teams.

Provide back-office claims support including accurate data entry, document management, routine reporting, and coordination with internal teams to ensure timely, confidential, and quality claims administration.

Manage end-to-end acquisition campaigns (direct mail and email), deploy and optimize campaigns across platforms, build email sends in Salesforce Marketing Cloud, coordinate vendors for direct mail, analyze performance and run A/B tests, support audience segmentation and budget/forecasting to drive lead generation and premium growth.

Manage cloud business office functions including onboarding, governance, cost allocation, and spend management. Coordinate cloud lifecycle programs, compliance/audit activities, disaster recovery planning and testing, vendor relationships, and CMDB accuracy. Support training, enablement, business continuity exercises, and identify cost-saving opportunities while coaching junior staff.

Partner with business leaders to shape workforce and talent strategy, analyze structure, capacity, and skills, build scenario models and diagnostics, translate workforce frameworks into actionable recommendations, and collaborate with Finance, Analytics, Talent Acquisition, and Compensation to align data and decisions.

The Guidewire Developer II will design, develop, test, and deploy system functionalities, improve efficiency in applications, and analyze existing systems.

Serve as trusted advisor for IT onboarding, ensuring positive end-user experiences by provisioning hardware, software, IDs, network access, and licenses. Coordinate with talent acquisition, hiring managers, suppliers, and Finance; manage Quickbase records, troubleshoot access/licensing issues, recommend process improvements, and support post-onboarding needs and system changes.

Provide expertise in designing business applications, ensuring alignment with requirements, and supporting implementation activities while troubleshooting issues and conducting impact analysis.

Own end-to-end architecture for AI voice agent solutions, integrating telephony, Cisco contact center, CX platforms and backend services. Define backend APIs, scalability patterns, conversational flows, state management, observability, and performance standards. Collaborate with product, engineering, and vendors to drive roadmap and implementation.