Own end-to-end architecture for AI voice agent solutions across Cisco, GECX, and backend services. Lead integration and orchestration across telephony, AI, and CX systems to enable real-time interactions. Define backend architecture, APIs, and scalability patterns. Design conversational flows, state management, and observability frameworks. Establish performance standards and optimize system scalability. Collaborate with product, engineering, and vendors to drive roadmap and implementation.
Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)
Work Timings (India): 01:00 PM to 10:00PM IST
Relevant Experience: 3 - 5+ years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)
Total Experience: 15 to 20 Years
Requirements
- Solution architecture for distributed, real-time systems
- Cisco contact center platforms (telephony, SIP, routing, handoffs)
- CX platforms (GECX / Genesys or similar)
- Node.js backend architecture (APIs, microservices, integration layers)
- API design, system integration, and event-driven architectures
- Conversational systems design (prompt-based flows, session/state management)
- Experience building integration layers/services (Node.js and/or Python)
- Observability, logging, and performance monitoring for real-time systems
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.
https://www.capgemini.com/us-en/about-us/who-we-are/
Skills Required
- Solution architecture for distributed, real-time systems
- Cisco contact center platforms (telephony, SIP, routing, handoffs)
- CX platforms (GECX / Genesys or similar)
- Node.js backend architecture (APIs, microservices, integration layers)
- API design, system integration, and event-driven architectures
- Conversational systems design (prompt-based flows, session/state management)
- Experience building integration layers/services (Node.js and/or Python)
- Observability, logging, and performance monitoring for real-time systems
- 3-5+ years relevant experience in conversational systems, voice/chat platforms
- 1-2 years experience with GECX (CX) or similar platforms
- Total experience: 15 to 20 years
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
-
Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
-
Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
-
Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
