FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.
We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.
Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.
What to expect on your journey with us:
- A solid and innovative company with a strong market presence
- A dynamic, diverse, and multicultural work environment
- Leaders with deep market knowledge and strategic vision
- Continuous learning and development
Requirements
Summary:
Utilizes working knowledge and skills to serve as a trusted advisor ensuring end user customer satisfaction in the onboarding process of system set up for the IT organization. Identifies and reports issues within the end user customer onboard process and recommends process enhancements based on customer experience.
Responsibilities:
- Responsible for ensuring a positive customer experience for end users in the onboarding process of system set up for the IT organization including including hardware, application access, identification and networks.
- Orders equipment, software, IDs, entitlements for resource onboarding assets.
- Acts as a resource to all IT new hires and their leadership team for questions and supplies necessary resources required to successfully onboard.
- Partners closely with talent acquisition teams to anticipate needs and ensure proper system access for new hires, rehires and contingent workers.
- Coordinates with hiring managers and suppliers for new hire support.
- Responds effectively to employees and contractors to coordinate and handle post onboarding needs.
- Manages and responds timely to regular inquiries from IT teams.
- Provides efficient resolutions to unforseen issues such as lost access and licensing restrictions.
- Regularly assesses systems and recommends program changes and enhancements to drive efficiency and process improvement.
- Serves as a first respondent to system issues and gaps in applications and tools.
- Collaborates with peer partners to ensure governance, standardization and change management controls are in place.
- Regularly utilizes Quickbase application to maintain data, generate work, develop reports and identify issues for further handling.
- Adapts quickly and responds appropriate to changing environment relating to unexpected change requests, migrations and/or software updates.
- Provides strong collaboration with internal teams and participates on new initiatives, enhancements and/or projects to better understand technical needs and access requests to ensure success.
- Collaborates regularly with Finance to validate necessary information to ensure accurate billing to suppliers, impacting licensing and contractors.
Benefits
This position comes with a competitive compensation and benefits package.
- A competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- Flexible work arrangements (remote and/or office-based).
- You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
- Private Health Insurance.
- Paid Time Off.
- Training & Development opportunities in partnership with renowned companies.
Skills Required
- Working knowledge and skills to serve as a trusted advisor for end-user IT onboarding processes
- Experience using Quickbase to maintain data, generate work, and develop reports
- Experience provisioning hardware, software, IDs, entitlements, and network/application access for new hires
- Ability to coordinate with talent acquisition, hiring managers, suppliers, and Finance for onboarding and billing validation
- Experience responding to post-onboarding issues such as lost access and licensing restrictions
- Ability to identify process improvements, recommend program changes, and participate in change management
- Strong collaboration and communication skills to support internal teams and stakeholders
- Ability to adapt quickly to changing environments, migrations, and software updates
Capgemini Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Capgemini and has not been reviewed or approved by Capgemini.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning medical, dental, and vision alongside life and AD&D options. Additional wellbeing supports like employee assistance programs, gym discounts, and pet insurance broaden the value beyond core insurance.
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Parental & Family Support — Family-related benefits include maternity/paternity leave and broader family-forming support such as fertility and surrogacy assistance in some locations. Inclusive caregiving supports like back-up child and elder care and out-of-state medical travel are also highlighted.
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Equity Value & Accessibility — Equity participation is available through recurring employee share ownership or purchase programs, creating a longer-term wealth-building option in addition to salary. Eligibility and local access can vary, so confirming participation windows and requirements is important.
Capgemini Insights
What We Do
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of 270,000 team members in nearly 50 countries. With its strong 50 year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2020 global revenues of €16 billion.
