Top Tech Jobs & Startup Jobs

Lead architecture and delivery of Customer 360 data models, backend APIs, services, events, and platform tooling. Build production Node.js/TypeScript services, design identity and customer data models across relational, NoSQL, graph, cache, and search stores, ensure observability and reliability, drive cross-team adoption, and mentor engineers.

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Handle high volumes of customer calls, identify needs, resolve complaints, provide accurate information, maintain records, meet performance metrics, and build lasting customer relationships while following company procedures.

Lead creation and scaling of a unified growth function across acquisition, monetization, and retention. Build data-driven growth models, run experimentation and A/B tests, integrate growth into product experiences, drive upsell/cross-sell, partner with channels and commercial teams, hire and develop a multidisciplinary growth team, and define operating models to improve unit economics and customer lifetime value.

Lead enterprise data science strategy, roadmap, and governance. Prioritize high-impact use cases, oversee model lifecycle and MLOps, establish responsible AI standards, manage teams and budgets, and communicate outcomes and risks to executives to drive measurable ROI and adoption.

Drive profitable regional growth by managing territory plans, prospecting and closing B2B accounts, conducting executive-level meetings, negotiating contracts, forecasting sales, and ensuring post-sale customer satisfaction.

Lead strategy and execution for customer communications (email, SMS, print), own platform roadmap and operational excellence, manage vendors and agencies, oversee a team of six and a $15M budget, ensure compliance and governance, and drive measurement, efficiency, and cross-functional alignment.

Lead underwriting performance and claims reserving strategy for a major retail client. Own forecasting, variance analysis, risk management, and optimization. Partner with product, operations, legal, and technology to improve claims processes, data quality, and fraud management. Manage client relationships, support financial close and forecasting, and lead a team to drive data-driven decisions and accountability.

Lead creative strategy and draft customer-facing copy using generative AI. Develop briefs, messaging, positioning, and communication frameworks. Partner with designers, product, research, and marketing teams to iterate, present recommendations, and manage multiple projects across channels.

Design, build, test, and own scalable full-stack features and services to prevent fraud. Lead API and system design, ensure production readiness, improve observability and resiliency, conduct root-cause analysis, enforce secure coding practices, mentor engineers, and collaborate with product, UX, and risk stakeholders to deliver customer-centered solutions.