Asurion

Technical Support Representative

Posted Yesterday

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Santa Rosa, Laguna, Calabarzon, PHL

In-Office

Junior

Insurance

In a world made up of devices, screens, and power buttons, when something breaks, Asurion steps in to help.

The Role

Provide inbound and outbound phone-based technical support for customers' applications, networks, and consumer devices (mobile phones, tablets, smart TVs, gaming consoles, computers). Perform proactive outbound calls, troubleshoot issues, and assist with basic BPO sales interactions. Maintain customer service standards and escalate complex issues as needed.

Summary Generated by Built In

The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

At least 1 year of experience in a call center Technical Support Program
6 Months experience in BPO Sales
Proven experience in supporting others with mobile technology and other devices (this may include but not limited to computers, gaming consoles, smart TVs, tablet ETC)
At least 1 year in college or Highschool Diploma

Skills Required

At least 1 year of experience in a call center Technical Support Program
6 Months experience in BPO Sales
Proven experience supporting mobile technology and other devices (computers, gaming consoles, smart TVs, tablets)
At least 1 year in college or Highschool Diploma

Asurion Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.

Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.

Learn more about Asurion's Compensation & Benefits →

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The Company

HQ: Nashville, Tennessee

18,000 Employees

Year Founded: 1994

What We Do

We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.