Key Accountabilities:
- Manage large amounts of incoming calls.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet or exceed client metric obligations.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow-up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Qualifications:
- Has completed at least 2 years or 82 units of college
- With at least 2 years CSR work experience for a voice account
- Able to understand the different accents and able to speak clearly using a neutral accent.
- Excellent online communication skills including spelling, grammar, tone and professionalism.
- Strong teamwork skills.
- Willing to work at our Nuvali, Sta. Rosa site.
Personal Competencies and Attributes
- Ability to maintain a positive attitude.
- Demonstrate a good cultural fit against Company values and beliefs.
- Prepared to actively work as part of a team.
- Able to meet challenges and can handle stressful situations.
- Has customer service experience, including the ability to work well with the public and to adopt a customer perspective mindset.
- Ability to multitask proficiently for sustained periods of time.
- Ability to understand Asurion websites from a customer’s perspective.
- Highly developed sense of integrity and commitment to operational excellence.
- Ability to work with, advise and drive solutions through all levels of an organization: from line operators to senior management.
- Adaptable and willing to learn new technologies.
Skills Required
- Completed at least 2 years or 82 units of college
- At least 2 years CSR work experience for a voice account
- Able to understand different accents and speak clearly using a neutral accent
- Excellent online communication skills including spelling, grammar, tone and professionalism
- Strong teamwork skills
- Willing to work at Nuvali, Sta. Rosa site
- Ability to multitask proficiently for sustained periods of time
- Ability to understand Asurion websites from a customer's perspective
- Adaptable and willing to learn new technologies
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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