Senior Staff, Software Engineer
Location: Sterling, VA
Team: Customer 360 Platform
Focus: Node.js, APIs, data modeling, databases, distributed systems
Job Description
Asurion is hiring a Senior Staff, Software Engineer for the Customer 360 Platform team.
Customer 360 is a strategic platform that creates a trusted, intelligent view of customers across products, partners, subscriptions, claims, service interactions, and digital experiences. This role is full-stack, but the focus is backend, APIs, data models, databases, and platform architecture — not UI-first.
The role aligns to Asurion’s Senior Staff expectations for cross-team API design, domain data architecture, full-stack architecture, systems design, and technical leadership.
Key Responsibilities
Own architecture and delivery for Customer 360 data models, APIs, services, events, and supporting tools.
Build production-grade Node.js / TypeScript services with secure access, observability, and reliable operations.
Design customer data models for CustomerID, HouseholdID, profiles, subscriptions, interactions, relationships, lineage, confidence, and data quality.
Work across relational, NoSQL, graph, cache, search, and event-driven data patterns.
Partner with product, architecture, data, security, privacy, analytics, and consuming teams to drive scalable adoption.
Mentor engineers and raise engineering standards across teams.
Required Qualifications
10+ years of experience building APIs, backend services, distributed systems, and data-intensive platforms.
Strong experience with Node.js, TypeScript, API design, and production service architecture.
Deep understanding of data modeling, database design, schema evolution, identity resolution, data quality, and source-of-truth patterns.
Experience with databases such as PostgreSQL, MySQL, DynamoDB, MongoDB, Redis, Elasticsearch/OpenSearch, Neo4j, or similar.
Experience with event-driven architecture, data contracts, streaming or messaging platforms, CI/CD, observability, and reliability engineering.
Ability to influence multiple teams, shape technical direction, and drive cross-functional outcomes.
Preferred Qualifications
Experience with Customer 360, customer data platforms, identity resolution, master data management, or graph-based models.
Experience with deterministic/probabilistic matching, confidence scoring, lineage, governance, Kafka, CDC, or schema registry.
Experience working in privacy-sensitive, regulated, multi-tenant, or client-segregated data environments.
Why Join Customer 360
Customer 360 is a high-impact platform where customer data, identity, confidence, privacy, and API design all matter. As a Senior Staff, Software Engineer, you will help define the data foundation and engineering standards for a platform that powers intelligence across Asurion.
Equal Opportunity
Asurion is proud to be an equal opportunity employer committed to building a diverse and inclusive workplace.
Skills Required
- 10+ years building APIs, backend services, distributed systems, and data-intensive platforms.
- Strong experience with Node.js, TypeScript, API design, and production service architecture.
- Deep understanding of data modeling, database design, schema evolution, identity resolution, data quality, and source-of-truth patterns.
- Experience with databases such as PostgreSQL, MySQL, DynamoDB, MongoDB, Redis, Elasticsearch/OpenSearch, Neo4j, or similar.
- Experience with event-driven architecture, data contracts, streaming or messaging platforms, CI/CD, observability, and reliability engineering.
- Ability to influence multiple teams, shape technical direction, and drive cross-functional outcomes.
- Mentor engineers and raise engineering standards across teams.
- Experience with Customer 360, customer data platforms, identity resolution, master data management, or graph-based models.
- Experience with deterministic/probabilistic matching, confidence scoring, lineage, governance, Kafka, CDC, or schema registry.
- Experience working in privacy-sensitive, regulated, multi-tenant, or client-segregated data environments.
Asurion Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Asurion and has not been reviewed or approved by Asurion.
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Fair & Transparent Compensation — Pay is often described as solid or competitive in certain corporate and technical tracks, with some roles viewed as aligned to market ranges.
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Strong & Reliable Incentives — Short-term incentives and bonus structures are described as a meaningful layer on top of base pay, increasing total compensation when targets are met.
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Healthcare Strength — Medical, dental, and vision offerings are described as inclusive and broad, with additional protections like life/AD&D and disability coverage available.
Asurion Insights
What We Do
We're a global tech care company keeping nearly every device and appliance in your home running smoothly. Trusted by more than 100 leading brands and serving over 230M customers worldwide, we deliver tech support, repair, protection, and replacements at a massive scale. From your neighborhood uBreakiFix by Asurion repair store, to in-home tech support, to global protection plans, we’re the people keeping your tech connected when it matters most.
Why Work With Us
As Asurion, you will work with people who care about you and the work we do together. You can depend on us to care about the work you do.
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