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Attend to & resolve customer inquiries and problems, understand client needs, suggest changes to improve processes, provide feedback to engineers, consult and mentor team members.

The Mid Market Customer Growth Associate at Infobip is responsible for building and maintaining relationships with assigned Tier 2 clients, achieving customer health and growth, and ensuring client accounts are set up correctly. The role involves working with Customer Success and cross-functional teams to meet quarterly KPIs and monitor account health, while also participating in continuous development and education.

The CPaaS Registrations Administrator manages the senders database, processes customer sender requests, ensures compliance with processes, and supports customer experiences. This operational role requires strong communication and proficiency in MS Office, particularly Outlook.