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Provide advanced customer support for engraving hardware and software, troubleshooting issues, managing customer inquiries, and maintaining records.

The Value Stream Manager leads a Product Value Stream to enhance manufacturing operations focusing on safety, quality, delivery, and continuous improvement. Responsibilities include mentoring team members, coordinating activities, setting KPIs, and ensuring compliance with safety and quality standards.

Support external customers with troubleshooting hardware and software for engraving solutions, managing support cases, and maintaining customer records.

The role involves mentoring junior developers, leading design and development of web SDKs and applications, and implementing APIs and cloud-native systems.