Brady Corporation is seeking a Custom Quote Specialist - who will provide internal and external customers with the best possible service in relation to generating timely and accurate quotations. Quotations are focused on highly customized labels for product and wire identification in aerospace and electronics industries, which entails use of variant configurations and collaboration with engineering, manufacturing, sales, vendors, operational partners, and peers. Responsibilities are specialized within the Customer Support & Operations Function.
- Responds to inquiries from internal and external customers for pricing and prepares & delivers timely and accurate quotations using SAP, variant configuration, and cost models
- Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and Internal Traffic & Arms Regulations
- Responsible for cost, discount, and profit calculation as well as unit of measure conversion
- Contributes to process improvements and initiatives to help drive a best-in-class customer experience and to deliver cost savings and process optimization
- Performs core job responsibilities with limited supervision and in accordance with standard operating processes and procedures
- Understands the need for escalation to leadership relative to barriers that impede quotation turnaround time
- Accountable to hit individual metrics and team metrics focused around quantity of quotations provided, quality of quotation content, and quick delivery of quotations to the customer
- Collaborates cross-functionally with Sales, Operations, R&D, Quality, Marketing, and Master Data
- Performs detailed review of customer drawings & specifications and cross-references with published technical data sheets and manufacturing capability to determine compliance to requested specifications
- Responsible for identification of revision level changes for custom parts and initiation of part creation and engineering changes to keep Brady master data consistent with customer requirements.
Skills Required
- Experience with SAP and variant configuration
- Knowledge of SOX, ISO, AS9100, and regulations
- Strong analytical skills for cost calculation
- Ability to perform detailed reviews of technical documents
- Experience in customer service or support roles
What We Do
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady’s fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet at www.bradycorp.com.
