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Investigates, evaluates, and settles complex workers’ compensation claims. Determines coverage, liability, compensability, reserves, payments, and recovery opportunities while coordinating litigation strategy with counsel. Prepares claims reports, participates in claim reviews, and ensures timely, equitable settlements within authority limits. The role also mentors new hires, conducts training, and manages multiple technical claims independently.

Investigates, evaluates, negotiates, and resolves casualty, property, and workers’ compensation claims. Determines coverage, liability, compensability, reserves, and damages; interviews claimants and witnesses; reviews medical and official reports; manages litigation and settlements; prepares client reports; participates in legal proceedings; handles regulatory filings, salvage, and subrogation. Requires compliance with insurance regulations, quality standards, licensing requirements, and occasional emergency or after-hours investigations.

Assess and quantify business interruption and financial loss claims for insurers and clients. Review and analyse financial data, prepare interim and final reports, negotiate and agree settlements, undertake site visits and stakeholder meetings, mentor junior staff, maintain case records, and support business development and client relationship activities.

Investigates and evaluates complex property and liability claims, determines coverage and liability, estimates losses, negotiates settlements, prepares reports, recommends litigation, and provides expert testimony. The role also mentors adjusters, collaborates on co-adjusted losses, maintains regulatory compliance, completes continuing education, and supports business development through sales calls. This is a remote, non-driving position requiring an active adjuster license and substantial claims experience.

Supervise and coach Contractor Recruiter Specialists, oversee contractor recruiting and selection processes, manage client relationships, and develop recruiting strategies. Monitor team productivity, implement procedures, provide training and performance feedback, support personnel decisions, and participate in industry events to recruit contractors. Maintain knowledge of the Contractor Connection business model while ensuring effective communication, compliance, and service delivery.

Supports financial reporting through month-end close, journal entries, balance sheet reconciliations, intercompany accounting, pricing reviews, audit assistance, and financial analysis. Collaborates with global accounting, IT, operations, and finance teams to resolve discrepancies, prepare reports, implement process improvements, and respond to ad hoc reporting requests.

Manages operations for an insurance subsidence team of approximately 6–7 direct reports. Responsibilities include people leadership, claims service delivery, cost and resource control, employee development, performance management, process improvement, stakeholder relationships, and customer satisfaction. The role also supports clients, brokers, and business development while coordinating with field, supply chain, and internal teams to improve the end-to-end claims process.

Leads multiple subsidence operations teams, overseeing claim progression, service quality, customer satisfaction, workflow, backlog, productivity, revenue, and lifecycle performance. Manages Team Managers, monitors operational metrics, identifies bottlenecks and risks, drives corrective action, and delivers continuous process improvement. The role also supports workforce planning, change initiatives, financial objectives, and consistent service delivery across client portfolios.

Performs manual and automated testing of bespoke in-house applications, plans and executes test cases, documents software faults, coordinates user acceptance testing, and verifies acceptance criteria. Maintains test scripts and user documentation, supports service desk and users with application issues, provides third-line support, and reports software issues to systems teams. The role requires close collaboration with developers and stakeholders throughout software releases.

Coordinate first notifications of loss by receiving and accurately recording new claims, gathering details from policyholders and other stakeholders, booking appointments, identifying urgent or high-risk matters, and escalating potential fraud. Provide professional customer service as Crawford’s first point of contact while supporting claims technicians and adjusters. The role includes onsite training in Birmingham and occasional travel for training or meetings.