The Role
Performs manual and automated testing of bespoke in-house applications, plans and executes test cases, documents software faults, coordinates user acceptance testing, and verifies acceptance criteria. Maintains test scripts and user documentation, supports service desk and users with application issues, provides third-line support, and reports software issues to systems teams. The role requires close collaboration with developers and stakeholders throughout software releases.
Summary Generated by Built In
Under general direction of the Head of TPA and Affinity Systems the Test Analyst is an integral role that will be working with in house applications and communicating to a wide range of users. The Test Analyst will be responsible for planning, coordinating and executing test cases while maintaining regular updates on their progress to make sure that projects complete in the expected time frames.
Responsibilities- Performs detailed manual testing of bespoke in house applications using industry standard techniques.
- Assists in execution and maintenance of automated tests.
- Documents software faults and liaise with developers until the software is ready for release.
- Arranges User Acceptance Testing, as requested.
- Enhances and updates the library of test scripts and user documentation for all applications.
- Ensures that systems meet the agreed acceptance criteria.
- Liaises with the Crawford (first-line) Service Desk to help them understand the application and coordinate a seamless customer support offering, particularly around software releases.
- Undertakes e-mail and telephone-based third-line support of bespoke in-house applications when required. The role does not require direct support of standard off the shelf applications like Word or Excel.
- Regularly reports key user software issues to the UK TPA Systems team to assist in improving all products.
- Bachelor's degree in any related course.
- At least two (2) years of proven experience as an IT tester.
- Essential:
- ISEB Foundation.
- Proven ability to understand and support in house systems and adapt to rapidly changing software.
- Logical thought process for troubleshooting support issues.
- Methodical and analytical approach to testing.
- Beneficial:
- Experience of testing products developed with BPM tools e.g. Appian.
- Experience with executing and maintaining automated tests.
- Ability to write simple SQL database queries.
- Knowledge of insurance/loss adjusting or general customer claims handling.
- Experience of remote desktop control tools for diagnosing problems.
- Experience of testing in both an agile and traditional V-model development environments.
- Proven attention to detail.
- Excellent written and oral communication and interpersonal skills, with the ability to interact in a business professional manner with people at all levels.
- Be a genuine flexible team player.
- A natural curiosity into how applications work.
- Punctual, reliable, and self-motivates.
Skills Required
- Bachelor's degree in a related course
- At least two years of proven experience as an IT tester
- ISEB Foundation certification
- Ability to understand and support in-house systems and adapt to rapidly changing software
- Logical thought process for troubleshooting support issues
- Methodical and analytical approach to testing
- Proven attention to detail
- Excellent written, oral communication, and interpersonal skills
- Ability to interact professionally with people at all levels
- Flexible team-player attitude
- Curiosity about how applications work
- Punctuality, reliability, and self-motivation
- Experience testing products developed with BPM tools such as Appian
- Experience executing and maintaining automated tests
- Ability to write simple SQL database queries
- Knowledge of insurance, loss adjusting, or customer claims handling
- Experience using remote desktop control tools for diagnosis
- Experience testing in agile and traditional V-model development environments
Crawford & Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crawford & Company and has not been reviewed or approved by Crawford & Company.
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Flexible Benefits — Feedback suggests role-dependent perks like company cars, remote options, and tuition assistance add practical value, especially for field adjusters. These flexible elements are highlighted as meaningful in certain positions.
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Retirement Support — Feedback suggests a 401(k) with company match and an ESPP provide solid financial planning options. These programs are consistently referenced as part of a comprehensive package.
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Healthcare Strength — Feedback suggests medical, dental, vision, and mental-health support are broadly available. These core plans are viewed as standard but reliable inclusions.
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The Company
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
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