Insurance Team Manager

This role is to manage all operational matters relating to the Subsidence Unit for an identified team.

This role will also be responsible for excellent service provision, cost control and overall management of people, resourcing and development within the identified team.

• Whilst subject to revision, the job holder will have approx. 6-7 Direct Reports.
• The role will encompass Subsidence Unit Operations for a designated team.
• To provide guidance and support to employees, enabling them to maximise their potential in meeting a variety of demands.
• To act as a subsidence champion and referral point across their team. To coach, inspire and develop the abilities of the team.
• To deliver excellence against the key measures of reduced duration, cost control and customer satisfaction.
• To identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction.
• To actively spend the majority of their time ‘in the work’ with the Subsidence Advisors; to effectively troubleshoot and take proactive action to ‘fix’ the system; remove blockages and waste.
• To work collaboratively with the Subsidence Field, Supply Chain, and other internal teams; to identify opportunities for improving the End to End claims process and achieve highest levels of customer satisfaction.
• To identify and monitor employee development needs and to ensure the delivery of appropriate learning programmes with suitable methods; to build business, interpersonal and technical competence.
• To set the team plan, identify purpose and meaningful measures to assess individual and team contribution - use resources and reporting tools available. Also develop bespoke approach appropriate to individual and team needs.
• To develop, manage and maintain relations with internal and external parties to ensure customer demands are met fully.
• To engage with clients, brokers and key stakeholders in order to maintain business and to attract new business opportunities.
• To promote the Company ethics and values, focus on what matters to the customer and promote clients insurance brands 

Essential:

• Insurance experience at Senior or Management level
• Insurance claims handling experience
• Experience in dealing with clients or client facing within insurance
• Knowledge of Insurance Principles
• Detailed understanding of Client requirements.
• Understanding of people management
• Understanding of budgetary management
• Understanding of resourcing planning requirements in a dynamic environment.
• Credible team leadership skills to motivate team members; address people issues and create a high performing team culture.
• Builds and maintains positive working relationships within own team and with colleagues across the business.
• Demonstrates an action orientated approach to understand and fix problems within the work.
• Is open and adaptive to continual change and facilitates change within the team.
• Demonstrates a desire to continuously improve self and others by sharing, listening and exchanging information and knowledge at all levels.
• Good problem-solving ability to recognise difficulties and take proactive measures to overcome problems.
• Well-developed and effective written and verbal communication skills, to articulate complex issues.
• Strong organisation and time management skills; to deliver on a variety of actions within budget and to tight timescales.
• Good dispute resolution handling skills to manage disputes effectively and proactively.
• Strong computer literacy skills to make effective use of a variety of ICT platforms and applications.
• Understands that better decisions come from empowering employees to have freedom in the design of work.
• Demonstrates a facilitative management style to actively involve the team in designing work against customer demand.

Desirable: 

• Previous or current Subsidence experience at Senior or Management level
• Insurance qualification to Certificate level essential – Cert CII/Cert CILA.
• Experience of team management within the financial services sector.
• Understanding of Building Construction.