ARIEL is our unique and specialist adjusting arm of Crawford & Company, providing Agricultural, Rural Industries and Estates' Losses claims management expertise to complement our global portfolio of specialty and traditional claims management services. Our opportunity is a first notification of loss (FNOL) coordinator to support our busy network of claims technicians and adjusters
ResponsibilitiesYou’ll receive and action new claims including accurate data input, liaison with colleagues and customers to capture and provide key information. You’ll also make outbound calls to policyholders, Agents, Insurers and colleagues to ascertain the nature of each claim, extent of loss, if emergency assistance is required and to book appointments.
This is a great opportunity to kickstart your career if you’re looking to learn new skills, such as how the insurance claims process works, the type of information required such as logging correct information and escalating urgent matters through to identifying high risk indicators and potential fraud.
It’s important that you’ll always have a professional focus and have the ability to put yourself in the policy holders’ shoes, as well as being the first point of contact for Crawford and our brand.
QualificationsEssential:
- Strong customer service experience ideally from a call handling background
Excellent attention to detail, with the ability to produce accurate work, identify inconsistencies, and maintain high standards of quality
- Excellent communication skills, both written and verbal with confidence in managing telephone conversations and resolving queries efficiently.
- The ability to deal with sensitive information on occasions
- Gather information from the policy holder in a professional and courteous way
- A Customer Service champion, always providing a first class service
- Flexibility in travelling on adhoc occasions for training and meetings
Desirable:
- Previous or current experience within the insurance industry or financial sector
- Keen interest in agriculture
- Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not
This role requires onsite training within our Birmingham office.
Skills Required
- Strong customer service experience, ideally from a call-handling background
- Excellent attention to detail and ability to produce accurate work
- Ability to identify inconsistencies and maintain high quality standards
- Excellent written and verbal communication skills
- Confidence managing telephone conversations and resolving queries efficiently
- Ability to handle sensitive information
- Ability to gather information from policyholders professionally and courteously
- Strong customer service orientation
- Flexibility to travel occasionally for training and meetings
- Previous or current insurance or financial-sector experience
- Interest in agriculture
- Insurance qualification
Crawford & Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Crawford & Company and has not been reviewed or approved by Crawford & Company.
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Flexible Benefits — Feedback suggests role-dependent perks like company cars, remote options, and tuition assistance add practical value, especially for field adjusters. These flexible elements are highlighted as meaningful in certain positions.
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Retirement Support — Feedback suggests a 401(k) with company match and an ESPP provide solid financial planning options. These programs are consistently referenced as part of a comprehensive package.
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Healthcare Strength — Feedback suggests medical, dental, vision, and mental-health support are broadly available. These core plans are viewed as standard but reliable inclusions.
Crawford & Company Insights
What We Do
Based in Atlanta, GA Crawford & Company(R) (www.crawco.com) is the world's largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients in more than 70 countries. The company’s shares are traded on the NYSE under the symbols CRD-A and CRD-B.
