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The Business Development Representative will develop account management skills, support existing customers, and identify new business opportunities in a collaborative environment.

Support Mexico Finance AR: prepare and issue CFDIs, process PODs, resolve NetSuite invoicing failures, create and distribute invoices, manage customer billing inquiries, handle RMAs and cancellations per Mexican tax rules, upload to and monitor customer portals, assist with payments, reconciliations, and customer onboarding validation.

Vet and approve motor carriers for high-risk and ID-theft loads, resolve load-level tickets, maintain TMS data integrity, monitor alerts, escalate findings, and support compliance and carrier performance communication.

Own day-to-day drayage operations: quoting, appointment confirmation, vessel/rail and inbound container tracking, carrier selection and onboarding, terminal and empty-container management, demurrage/per diem control, document collection, supplier performance reporting, and partnering with Business Development to support growth and customer satisfaction.

After a one-week training program, source and secure carrier capacity nationwide by making high-volume inbound/outbound calls, sell shipments to carriers, resolve transit issues, and update internal sales teams on shipment status. Meet performance goals for potential transition to full-time sales.

As a Coverage Specialist, you will learn logistics, secure carrier capacity, handle inbound/outbound calls, solve transit issues, and communicate updates.

Lead and grow Arrive's Open Deck line by pricing RFPs/spot quotes, developing sales strategies, building customer relationships, overseeing day-to-day operations, collaborating cross-functionally, and measuring KPIs to drive continuous improvement and revenue growth.

As a Coverage Specialist, you will secure carrier capacity for shipments, solve problems, and communicate updates during transit. This role emphasizes high-volume phone interactions and teamwork.

Serve as primary liaison for assigned accounts managing delivery-to-cash: invoicing, AR aging, collections, discrepancy resolution, payment application, and process improvement. Collaborate with sales, BizDev, and cash teams; maintain documentation, SOPs, and ensure timely, accurate billing and payments.

Handle daily client account operations including load building, appointment scheduling, shipment tracking, carrier and customer communications, resolving exceptions, and collaborating with internal teams to ensure timely, accurate deliveries and maximize profitability.