Who We Are
Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment.
Who We Want
The Customer Relations Clerk supports the Mexico Finance team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services while ensuring compliance with Mexican tax requirements.
What You'll Do
Prepare and issue CFDIs (Mexican electronic tax invoices), ensuring compliance with Mexican tax regulations.
Collect and process PODs and related documents for invoicing.
Resolve NetSuite invoicing failures and ensure invoices are created timely.
Create and distribute customer invoices on a daily basis.
Manage customer emails and inquiries related to invoicing, billing, payment documentation, and account status.
Review and create RMAs for upstream approval and support the Mexico Customer Relations Specialists in the cancellation process for CFDIs in accordance with Mexican tax regulations.
Upload invoices to customer portals, maintain portal accounts, and resolve portal-related issues.
Monitor customer portals for invoice status, resolve rejected invoices, and maintain accurate aging notes.
Support the Mexico Customer Relations Specialists in processing customer payments, reconciling customer accounts, and issuing CFDI Payment Complements (electronic payment receipts).
Support the Mexico Customer Relations Specialists during customer onboarding by validating customer master data between NetSuite and the AR platform and providing required tax, legal, and banking documentation.
Qualifications
Bachelor's Degree in Accounting, Finance or a related field.
Bilingual fluency (Spanish/English) preferred.
Previous experience in an Accounts Receivable role 6-12 months preferred.
Oracle NetSuite Experience.
Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
Self-starter with ability to work independently and as a team.
Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.
The Perks of Working With Us
- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
- Leave the suit and tie at home; our dress code is casual.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
- Start your morning with free coffee!
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Get paid to work with your friends through our Referral Program!
Skills Required
- Bachelor's Degree in Accounting, Finance or related field
- Bilingual fluency (Spanish/English)
- Previous Accounts Receivable experience (6-12 months)
- Oracle NetSuite experience
- Intermediate Microsoft Suite skills, emphasis on Excel
- Ability to work independently and as part of a team (self-starter)
- Highly organized with excellent time management, accuracy, and attention to detail
What the Team is Saying
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Company materials and job posts consistently list comprehensive medical, dental, and vision coverage alongside mental‑health support via an EAP and wellness app partnerships. Feedback suggests the core health offering is a relative strong point within the total rewards package.
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Parental & Family Support — Multiple postings highlight fully paid parental leave, family medical leave, and onsite Mothers’ Rooms with a structured return‑to‑work program. These elements point to family support that extends beyond basic compliance.
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Wellbeing & Lifestyle Benefits — The benefits lineup features free counseling through an EAP, partnerships with Calm, ClassPass, Rally, and Sanvello, and on‑site gyms or amenities in some offices. Wellness days, office perks, ERGs, and development programs further reinforce a lifestyle‑oriented approach.
Arrive Logistics Insights
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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Arrive Logistics Teams
Arrive Logistics Offices
OnSite Workspace
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