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Lead multiple concurrent technical and business change projects from planning through delivery, managing scope, budgets, timelines, stakeholders, matrix teams, suppliers, contracts, and project methodologies. The role requires strong communication, commercial awareness, Microsoft Project expertise, and proficiency with collaboration tools. Desirable experience includes cloud adoption, DevOps, ITIL, housing, and data-focused projects.

Supports the Heating, Hot Water and Domestic Gas team by assisting Contract Officers and the Contract Manager with compliance requirements. Maintains accurate compliance information and reports, monitors budgets, responds to customer and colleague queries, and organizes administrative workloads. The role requires strong customer service, communication, attention to detail, deadline management, and proficiency in Microsoft Excel and Word. It is a full-time hybrid position based in Oldham.

Develop and support Microsoft Dynamics 365 CRM and Field Service solutions across the full software development lifecycle. Responsibilities include design, configuration, coding, integration, testing, deployment, documentation, debugging, issue resolution, and business requirements analysis. The role also involves supporting business-critical applications, using structured delivery methods and development tools, and managing people while collaborating with stakeholders across the organisation.

Leads and develops Planned Works Coordinators managing Awaab’s Law cases and housing hazards. Ensures repairs are completed promptly, residents are kept informed, service quality and performance targets are achieved, and data is accurately recorded. The role builds relationships with customers, stakeholders, and subcontractors while improving services and managing operations in a fast-paced environment.

Lead and evolve enterprise data architecture, models, domain architectures, integration, master data management, metadata governance, data quality, and modern Azure-based data platforms. Translate business strategy into architecture standards and roadmaps, ensure regulatory compliance, and influence stakeholders across the organization. The role also involves establishing governance capabilities and supporting strategic data-driven business outcomes.

Coordinate responsive repairs by scheduling operatives, managing diaries, booking appointments, maintaining accurate records, updating systems, and communicating with residents and internal teams. The role supports efficient job allocation, performance targets, customer service, and continuous service improvement. It requires organized, methodical work in a fast-paced environment, including rotational late shifts and Saturday mornings.

Leads Guinness’s social value strategy and implementation, maximizing impact through procurement, contract management, and supply chain activities. The role develops partnerships with suppliers and external organizations, evaluates social value commitments in tenders, monitors outcomes, analyzes data, and produces reports, proposals, and presentations. It requires strong project and programme management, stakeholder engagement, influencing, communication, and reporting skills, plus proficiency in Microsoft Office.

Manage compliance assurance for the Marketing and Sales department, ensuring regulatory adherence, audit readiness, effective policies, and an embedded compliance culture. The role requires expertise in Homes England and Greater London Authority funding guidance, Shared Ownership eligibility, affordability requirements, and AML processes. Responsibilities include interpreting customer service data, assessing complex information, leading projects, influencing stakeholders, and maintaining strong communication and attention to detail.

Investigate and resolve resident complaints, disrepair claims, and complex escalated cases involving senior leaders, public officials, and the Housing Ombudsman. Provide fair, empathetic responses, rebuild resident trust, and support positive outcomes. Coach Customer Service Advisors, provide performance feedback, promote continuous learning, and help achieve service KPIs while applying strong communication, analytical, organisational, and decision-making skills.

Manage a caseload of shared ownership resales and staircasing transactions, serving as the key customer contact throughout each process. Coordinate with customers, legal representatives, internal teams, and external partners; arrange lease amendments; ensure transactions meet deadlines, policies, legislation, and quality standards; and provide accurate, professional customer service.