About the role
Guinness Property are recruiting an Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home.
The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab’s Law cases, ensuring HHSRS hazards in residents’ homes are made safe promptly and that residents are kept informed throughout the process.
What we are looking for
We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role.
You will be able to demonstrate these essential skills:
- Proven experience of delivering high-quality services in a customer focused environment.
- Experience of leading, managing, developing and motivating teams.
- Experience of working within agreed performance targets.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- Proven experience of developing services in consultation with customers and stakeholders.
- Ability to work in a fast-paced environment and under pressure.
- Experience of working with scheduling software.
- Experience of working with sub-contractors.
- Excellent organisational and time management skills.
- Microsoft office including Word and Excel.
- Demonstrate the Guinness Behaviours.
Desirable skills:
- Experience of AccuServ job management system.
Essential qualifications:
- Educated to A level or equivalent qualification.
Desirable qualifications:
- NVQ III or equivalent in Customer Services.
If you’re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.
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About UsSkills Required
- Experience delivering high-quality services in a customer-focused environment
- Experience leading, managing, developing, and motivating teams
- Experience working within agreed performance targets
- Ability to work methodically, follow procedures, and accurately record data and information
- Experience developing services in consultation with customers and stakeholders
- Ability to work in a fast-paced environment and under pressure
- Experience working with scheduling software
- Experience working with subcontractors
- Excellent organisational and time management skills
- Microsoft Office skills, including Microsoft Word and Excel
- Ability to demonstrate the Guinness Behaviours
- A level education or equivalent qualification
- Experience with AccuServ job management system
- NVQ III or equivalent in Customer Services
What We Do
The Guinness Partnership is a housing association focused on improving lives by providing homes and housing services. It develops and manages more than 70,000 homes across England, including affordable rental homes, affordable home-ownership options, and specialist housing for older people. It also maintains and improves existing homes and reinvests profits from property sales into building more affordable housing, serving residents and communities through its housing and customer services.
